Sr. Warehouse Supervisor

Sr. Warehouse SupervisorCTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. The Sr. Warehouse Supervisor is responsible for daily warehouse operations, ensuring safe, accurate, and efficient handling of inbound and outbound shipments. This role is responsible for driving productivity, managing costs, and supporting continuous improvement while providing leadership to supervisory and frontline teams. Working closely with cross-functional partners, the supervisor ensures timely delivery, high service levels, and exceptional customer satisfaction. 1st Shift: 6:30AM - 4:00PM, Monday-FridayResponsibilitiesSupervise and coordinate warehouse activities, including receiving, storage, order fulfillment, and shipping, ensuring efficiency and accuracy.Monitor operational performance, meet or exceed daily KPIs, and implement process improvements to enhance productivity and quality.Maintain customer compliance requirements, ensuring processing times and accuracy standards are consistently met.Communicate effectively with management and customers to ensure SLAs are met and issues are resolved promptly.Manage inventory accuracy through regular cycle counts and control measures.Lead and engage warehouse staff, addressing employee concerns and fostering a positive work environment.Assist in labor planning, scheduling, and P&L forecasting and analysis.Prepare, maintain, and analyze operational, customer, and internal reports, identifying trends and actionable items.Develop and implement action plans for new or improved processes that maximize efficiency while maintaining quality standards.Provide support for escalated issues during shifts and ensure compliance with health, safety, and company policies.Collaborate with logistics, transportation, and customer service teams to support timely deliveries.Participate in special projects, seasonal planning, and process changes as needed.Perform other duties as assigned based on business needs.Required Skills and Experience4-5+ years of warehousing/distribution management experience, preferably with pick, pack, and ship operations in a larger warehouse/distribution facility.At least 2 years in a supervisory role.Broad understanding of business operations and strategies, with the ability to align team performance with organizational goals.Strong knowledge of warehouse management systems (WMS) and inventory control.Skilled in maintaining accurate, organized records and ensuring compliance with company standards.Proficient in strategic planning and analytical thinking, with the ability to identify trends, patterns, and opportunities for process improvement.Strong problem-solving and decision-making skills, applying sound judgment and a resultsfocused, continuous improvement mindset.Effective leadership and interpersonal abilities; able to communicate clearly, motivate teams, influence cross-functional partners, and engage professionally with customers.Demonstrated ability to thrive in a fast-paced environment by prioritizing tasks, managing multiple projects, and consistently meeting deadlines.Strong computer skills, including proficiency in Microsoft Excel for reporting, analysis, and datadriven decision-making.General knowledge of OSHA standards and workplace safety practices.Preferred Skills and ExperiencePrevious experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward/reverse logistics operationSupervising temporary staffExperience working with UKGEducational RequirementsAssociates degree preferred or equivalent work experiencePhysical Demands and Working ConditionsWarehouse environmentYou will love working in our family-oriented company! When you join our family, you will enjoy perks such as:Weekly pay every ThursdayMonthly Incentive BonusPositive, team-oriented, inclusive workplaceHealth, Dental, Vision, & Prescription CoveragePaid holidays, vacation, & sick/personal timeBenefitsHealth insuranceDental insuranceVision insurance401(k)Life insuranceDisability insuranceEmployee assistance programFlexible spending accountTuition reimbursementWork Authorization United States (Required) Must be 18 years of age