STAFF SERVICES ANALYST Apply
Full job description
Job Description and Duties
The Staff Services Analyst (SSA) performs work of average difficulty in a wide variety of consultative and analytical staff services assignments within the Division of Administration. The SSA classification is distinguished from the Associate Governmental Program Analyst classification by the scope of responsibility, the complexity of work performed, independence of action, decision-making, and the level of supervision received. This classification consists of three alternate ranges and as the SSA advances within the classification ranges, their responsibilities are expected to show broader knowledge of the work environment, and organizational and/or departmental State of California Health and Human Services Agency and the California Department of Emergency Medical Services Authority.
If needed, please copy and paste the link to the SSA exam to your browser:
https://calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=3PBAU
You will find additional information about the job in the Duty Statement.
Department Information
The Emergency Medical Services Authority (EMSA) is responsible for the equitable coordination, administration, and integration of the statewide emergency medical services system to reduce suffering and save lives throughout California. The EMSA embraces the delivery of equitable services to diverse communities, cultivating a culture of innovation and resiliency, and the development of a diverse, competent, and compassionate emergency medical service personnel and the EMSA workforce.
- Located in Rancho Cordova, ESMA's headquarters offer free parking and proximity to stores, restaurants, and Highway 50.
- Workdays are Monday thru Friday, (excluding holidays,) with base schedule of 8 to 5, with some flex opportunities.
- Hybrid remote/office schedules available after intial training and performance assessment.
- Phenomenal Medical, Dental and Vision, as well as retirement benefits. Read more about salary and benefits at: CalHR Salary and Benefits.
During emergency operations, you may be required to work in EMSAs Departmental Operations Center, other governmental Emergency Operations Centers or in EMSAs field Mission Support Team to provide assistance in emergency response and recovery activities. Staff is required to complete emergency management and Incident Command System (ICS) training based on their respective roles in a response and participates in periodic departmental and statewide readiness drills and exercises.
Under these emergency operations, staff need to work effectively and cooperatively under stressful conditions with short lead times; work weekends, holidays, extended and rotating shifts (day/night); and may be required to travel statewide for extended periods of time and on short notice.
Department Website: http://www.emsa.ca.gov
Special Requirements
For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/26/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Any application packages received that do not include a written response to the SOQ may not be released to program/scored/reviewed. Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications.
Desirable Qualifications
- Excellent interpersonal and customer service skills, with an ability to respond quickly to inquiries and keep information confidential.
- Excellent organization skills, with an aptitude for developing and maintaining records and an attention to detail.
- Ability to create effective and easy-to-use tracking systems for various administrative procedures.
- Ability to effectively communicate information with coworkers and stakeholders, especially on time-sensitive or important matters.
- Ability to independently take initiative, conduct follow-ups, and ensure project success.
- Knowledge and ability to utilize various Microsoft Office programs, including but not limited to Outlook, Word, Excel, Teams; and other computer programs such as WebEx, DocuSign, and Adobe Acrobat.
- Ability to successfully prioritize competing assignments, goals, and deadlines in a fast-paced and evolving environment while ensuring stakeholders are satisfied and duties are completed in a timely and quality manner.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.emsa.ca.gov
Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
EMSA HR/ Shannon Nelson
(916) 616-0181
emsa.hr@emsa.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 445-0938
Civilrights@cdph.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
The SOQ should be no more than one page, Arial font, single-spaced.
PLEASE ANSWER THE FOLLOWING QUESTION:
Describe your background, experience, education, and/or training that qualifies you for the Staff Services Analyst position in the Administrative Unit of the Emergency Medical Services Authority.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.