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STAFF SERVICES MANAGER II (SUPERVISORY)

  • ... Sacramento, California, United States
  • ... Full time
  • ... Salary: 9219 per month
  • Posted on: May 15, 2024       Expires on: Jun 29, 2024

STAFF SERVICES MANAGER II (SUPERVISORY)   

JOB TITLE:

STAFF SERVICES MANAGER II (SUPERVISORY)

JOB TYPE:

Full-time

JOB LOCATION:

Sacramento California United States

Yes

JOB DESCRIPTION:

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.


Are you a strong leader with the ability and experience to work well under pressure, who enjoys a collaborative and challenging work environment? Do you have a high degree of integrity and want to prevent fraud from occuring in the Unemployment Insurance (UI) program? Do you set high standards for yourself and are you self-motivated? Do you enjoy engaging, influencing, and inspiring staff and creating a culture where employees know they are one of the valuable assets in the organization? If so, this is a great opportunity to rotate or promote!

The Employment Development Department is seeking a committed, independent, and organized individual to be part of a leadership team committed to supporting the Department mission, vision and strategic goals.

Under the general direction of the Division Chief of the UI Integrity and Accounting Division (IAD), the Staff Services Manager II (SSM II) has management and supervisory responsibilities for the Fraud Prevention and Detection Group (FPDG). The SSM II is an important member of the Leadership Team and will actively participate in determining policies, strategies, goals, objectives, and activities for the UI program. The incumbent plans, organizes, directs, controls, monitors, and evaluates the operational and project responsibilities associated with detecting, deterring, and preventing fraud.

The incumbent is a member of the IAD Senior Leadership Team (SLT) and is also a resource, liaison and central coordination point for Department, Branch and Division assignments.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Work will be conducted at EDD office located in Rancho Cordova and remotely. Free Parking.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
  • STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #:
JC-431780
Position #(s):
280-653-4801-018
Working Title:
Staff Services Manager II
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY)
$7,420.00 - $9,219.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00am 5:00pm
Work Week:
Monday-Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the Application Instructions section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the Examination or Job Title(s) For Which You Are Applying section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the Explanations section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the Equal Employment Opportunity questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/23/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:


Employment Development Department
Attn: Job Control #431780
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:


Employment Development Department
Attn: Job Control #431780
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -
    A Statement of Qualifications (SOQ) is Required.
    Please see Statement of Qualifications Requirements section for more information about the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience with fraud prevention, integrity programs, and/or risk mitigation
  • Knowledge of the Unemployment Insurance program desired
  • Strong leadership and analytical skills
  • Effective decision-making and time management skills
  • Focus on providing good customer service
  • Excellent communication and project management skills
  • Proven proficiency in Microsoft Office

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:
Sheila Bradley
(916) 464-0557
Sheila.Bradley@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidates ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.


The Statement of Qualifications (SOQ) is a narrative discussion of how an applicants education, training, experience and skills qualify them for the position, and should be typed and no longer than two pages in length.
Please provide a detailed response to both of the following:
  • What makes you the best candidate for this position and why? Describe your relevant experience for the Staff Services Manager ll position, including your background in effectively building and leading highly effective and service-oriented teams in relation to fraud prevention or detection activities.
  • Describe your project experience and knowledge in overseeing, developing, and implementing new processes. How have you collaborated with others to achieve mutual goals, including working relationships with partner branches and internal and external stakeholders?

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of \"Not Qualified.\"

ADDITIONAL DEPARTMENT INFORMATION:

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

POSTED:

May 15, 2024

EMPLOYMENT:

Full-time

SALARY:

9219 per month

SNAPRECRUIT ID:

S-1716076748-6c10eeb700e6957c83dd883fc87fb877

LOCATION:

California United States

CITY:

Sacramento

Job Origin:

jpick2

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THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.


Are you a strong leader with the ability and experience to work well under pressure, who enjoys a collaborative and challenging work environment? Do you have a high degree of integrity and want to prevent fraud from occuring in the Unemployment Insurance (UI) program? Do you set high standards for yourself and are you self-motivated? Do you enjoy engaging, influencing, and inspiring staff and creating a culture where employees know they are one of the valuable assets in the organization? If so, this is a great opportunity to rotate or promote!

The Employment Development Department is seeking a committed, independent, and organized individual to be part of a leadership team committed to supporting the Department mission, vision and strategic goals.

Under the general direction of the Division Chief of the UI Integrity and Accounting Division (IAD), the Staff Services Manager II (SSM II) has management and supervisory responsibilities for the Fraud Prevention and Detection Group (FPDG). The SSM II is an important member of the Leadership Team and will actively participate in determining policies, strategies, goals, objectives, and activities for the UI program. The incumbent plans, organizes, directs, controls, monitors, and evaluates the operational and project responsibilities associated with detecting, deterring, and preventing fraud.

The incumbent is a member of the IAD Senior Leadership Team (SLT) and is also a resource, liaison and central coordination point for Department, Branch and Division assignments.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Work will be conducted at EDD office located in Rancho Cordova and remotely. Free Parking.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
  • STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #:
JC-431780
Position #(s):
280-653-4801-018
Working Title:
Staff Services Manager II
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY)
$7,420.00 - $9,219.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00am 5:00pm
Work Week:
Monday-Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the Application Instructions section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the Examination or Job Title(s) For Which You Are Applying section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the Explanations section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the Equal Employment Opportunity questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/23/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:


Employment Development Department
Attn: Job Control #431780
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:


Employment Development Department
Attn: Job Control #431780
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -
    A Statement of Qualifications (SOQ) is Required.
    Please see Statement of Qualifications Requirements section for more information about the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience with fraud prevention, integrity programs, and/or risk mitigation
  • Knowledge of the Unemployment Insurance program desired
  • Strong leadership and analytical skills
  • Effective decision-making and time management skills
  • Focus on providing good customer service
  • Excellent communication and project management skills
  • Proven proficiency in Microsoft Office

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:
Sheila Bradley
(916) 464-0557
Sheila.Bradley@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidates ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.


The Statement of Qualifications (SOQ) is a narrative discussion of how an applicants education, training, experience and skills qualify them for the position, and should be typed and no longer than two pages in length.
Please provide a detailed response to both of the following:
  • What makes you the best candidate for this position and why? Describe your relevant experience for the Staff Services Manager ll position, including your background in effectively building and leading highly effective and service-oriented teams in relation to fraud prevention or detection activities.
  • Describe your project experience and knowledge in overseeing, developing, and implementing new processes. How have you collaborated with others to achieve mutual goals, including working relationships with partner branches and internal and external stakeholders?

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of \"Not Qualified.\"

ADDITIONAL DEPARTMENT INFORMATION:

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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