[STAR PLAYER] Client Intake Specialist for Top Family Law Firm Apply
[STAR PLAYER] Client Intake Specialist For Top Family Law Firm
Are you a superstar team member?
Are you driven to give an exceptional client experience?
Do you like talking to people?
Do you LOVE helping people?
Are you results-oriented?
Are you passionate about advocating for parents and children?
If you answered YES to these questions, Family Law San Diego may be the place to work for you.
Whats in it for you:
- Competitive salary with incentives and bonuses
- Health, Dental, Vision, Life, 401k with matching
- PTO
- Professional development opportunities and support for continued learning and growth
- A supportive and collaborative work environment with opportunities to make a meaningful impact
- Other perks
Position Overview:
We are seeking a Client Intake Specialist to join our team and serve as the first point of contact for individuals reaching out to our firm for legal assistance.
As a Client Intake Specialist, you will play a crucial role in establishing positive relationships with prospective clients, understanding their needs, and facilitating their journey through our intake process.
Our Mission:
Committed to helping people from all walks to have access to justice through family court.
Our Core Values:
Advocacy
Your Warrior In Court
Empowering the choices of families
Giving clients a voice
Vision:
We give our best service every time.
About us:
Award-winning law firm, Family Law San Diego, APC, has been advocating for the people of San Diego as a reputable law firm focused on family law matters, our dedicated team is committed to providing compassionate and top-tier legal representation to individuals and families facing various challenges.
We believe in delivering personalized solutions and guiding our clients through difficult times with professionalism and empathy.
We have aggressive growth goals of 200-300% over the next 2 years.
Our clients love working with us as we continue to provide many clients with an amazing client experience. I hope that similarly, I will make this an awesome place for you to work where you will find fulfillment, a good work-life balance, and be happy.
We are looking for someone with a high social IQ who will also be able to connect with clients on a personal level and believes that clients deserve personalized, friendly legal services at a competitive rate.
Job duties include but are not limited to:
- Warmly welcome anyone who contacts our firm
- Manage incoming calls, emails, and inquiries from potential clients
- Respond to any communications promptly and thoroughly
- Be approachable so prospects and clients feel heard, understood, and cared for
- Answer multi-line phone systems and route calls
- Meet and greet prospects and clients
- Conduct initial interviews with prospective clients to gather relevant information about their case and assess their needs
- Provide compassionate and attentive support to individuals during the intake process, addressing their concerns and questions with professionalism and empathy
- Collect and accurately document client information, case details, and other relevant data in our case management system
- Coordinate and schedule appointments for consultations with attorneys, ensuring efficient use of time and resources
- Collaborate with attorneys and legal staff to prioritize and expedite the intake process while maintaining confidentiality and ethical standards
- Follow up with prospective clients to provide additional information, answer inquiries, and address any outstanding concerns
- Assist in maintaining accurate records of client communications, inquiries, and outcomes for reporting and analysis purposes
- Onboarding new clients
- Coordinating intakes, other office duties, and staff support
Qualifications include but are not limited to:
- Must be energetic with a positive attitude
- Must have a heart to help people
- Must have excellent phone etiquette skills
- Must have excellent written and verbal communication
- Must be approachable
- Must have strong analytical and problem-solving skills
- Must have strong reading comprehension skills
- Must have strong writing skills
- Must have strong organizational skills
- Pleasant phone demeanor
- Must have the ability to multitask and be a team player
- Must be a critical thinker
- Must have great attention to detail
- Must be technologically savvy and willing to learn new tech
- Must be proficient with Microsoft Office Suite, Google Workspace, Adobe Acrobat, Essential Forms or other form-filling software
- Must have an understanding of confidentiality and privacy regulations in a legal setting
Not required but great to have:
- Knowledge or interest in family law or legal procedures
- Spanish speaker
- Bachelor's degree in a relevant field or equivalent work experience
- Served in the military (We love our veterans! Thank you for your service!)
PREFERRED:
Candidates with prior legal experience, working in a law firm, or have an interest in the legal field as a career.
PROS - Why work with us?
Strong production-based incentives and compensation for great performance.
Make a positive impact on the lives of people and their families.
Be recognized for your exceptional work.
HOW TO APPLY:
Please send a cover letter explaining how you meet the minimum qualifications and a resume to mel@familylawsandiego.com.
Answer the following questions:
Why are you applying specifically for THIS position?
What makes you the MOST qualified candidate for this position?
Where do you want to be 10 years from today?
IMPORTANT! DO NOT SKIP:
Please provide a video introduction explaining why you believe you are the best candidate for this position.
Family Law San Diego, APC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.
Thank you for your time and for applying for this position. Our team will review your application and if we believe you are a good fit will contact you to set up an interview.
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Tell me about a situation in which you failed, and how you dealt with it.
Ability to Relocate:
- La Mesa, CA 91942: Relocate before starting work (Required)
Work Location: In person
