Store Manager

About the Role

Nonn’s is looking for a Store Manager to lead our retail/builder single-family home division in the flooring and construction interior finishes industry. This position reports directly to our company’s President. An ideal leader for this role possesses these talents: the ability to empower their staff and help them be successful, keep the showroom looking pristine for our customers, and managing all other aspects of the store including warehouse, the building exterior, and/or other facilities. This management role typically works a Monday to Friday full-time schedule during store hours but may require occasional Saturdays or evenings to cover staff schedules.

What You'll Do

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• Ensure customers are treated with exemplary service throughout the entire sales process.
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• Through ongoing training, empower sales staff to handle customer service issues at front line levels.
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• Handle customer service situations with prompt and efficient procedures.
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• Maintain a clean and organized retail showroom as well as a safe and inviting store front.
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• Update product pricing on sales floor as required and keep showroom products up-to-date and cutting edge.
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• Routinely set up product knowledge training for the entire staff and coordinate outside vendor-assisted training courses.
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• Organize one-on-one training sessions as required.
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• Coordinate internal training with various department heads.
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• Encourage sales staff onsite installation visits and measures.
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• Review sales and gross margin reports and goals with individual salespeople.
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• Monitor, review and discuss customer accounts receivable statuses with salespeople.
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• Backup to sales staff to help customers, take payments, enter orders, make install packets.
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• Follow and enforce all safety policies and procedures; initiate and lead safety meetings.
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• Perform other duties as assigned.
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Supervisory Responsibilities

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• This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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• Supervise retail/builder sales department associates.
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• Set goals for performance and deadlines in ways that align with company’s plans and vision.
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• Organize workflow and ensure that employees understand their duties or delegated tasks.
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• Provide timely mentoring, performance coaching, and discipline as needed to ensure employee engagement and job success.
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• Hire any vacant positions within the department and provide new hire orientation and training.
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Education

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• Associate or bachelor’s degree in interior design preferred.
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Experience

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• 5+ years of customer service experience in the retail industry, preferably in home goods or large-ticket items.
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• 3+ years of work experience leading teams.
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• Previous work experience using Microsoft Office applications as a daily requirement.
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• Previous work experience using a CRM application.
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• Required Knowledge, Skills & Abilities
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• Ability to lift up to 20 pounds without restriction and on a regular basis.
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• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
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• Math skills acquired through high school diploma or equivalent to understand bids and measurements, calculate fractions and percentages, convert square feet and square yards, and understand basic financial transactions.
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