Store Manager

Job Title: Store Manager

Reports To: General Manager

Direct Reports: FT Sales, PT sales/ stock

Principal Accountabilities:

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• Lead store teams to achieve / exceed Retail Net Sales Plans through training and coaching.
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• Create an outstanding service/ customer experience culture.
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• Lead and drive the VIP and Client Outreach efforts Daily/ Weekly/ Monthly
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• Be a Ramy Brook in store Brand Ambassador
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• Provide feedback to the team to ensure they are meeting KPI goals and improving on their skills.
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• Keep the store compliant with all company policies.
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• Lead/ Manage/ Train on all store policies and procedures – FOH and BOH
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• Recruit train and develop a high-performing team year-round, ensuring a continuous pipeline of qualified candidates. Maintain a strong talent bench to ensure the store operates smoothly, even during off-seasons.
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• Complete weekly and monthly reports, incorporating both quantitative data and qualitative insights (soft data) that are not captured in standard reporting, to provide a comprehensive overview of store performance and opportunities for improvement.
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• Partner with Marketing on planning and execution of all Events
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• Work closely with the Visual Director on Weekly / Monthly Floor sets.
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Responsibilities:

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• Execute business plans to achieve and exceed monthly sales plans.
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• Create an environment focused on excellent customer experience.
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• Communicate with General Manager and corporate partners weekly on state of the business / needs in Weekly Recap
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• Ensure stock levels are healthy and monitor based on business needs; Biweekly OTB review.
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• Work with VIP clients and manage clienteling efforts.
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• Partner with PR and Marketing to plan weekly/ monthly in Store Events
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• Adhere to and work on further developing all store operation policies and procedures.
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• Suggest and work on ways to drive sales (plan events, make merchandise changes)
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• Maintain Visual and Floor Merchandising standards.
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• Maintain organized BOH, partner weekly with Logistics.
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• Submit weekly reorder requests to General Manager
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• Track Inventory/ LP
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Required Skills:

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• At least 4-6 years of management experience in the retail industry with a proven history of successfully managing a store team.
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• Desire to inspire others and lead a culture of customer service champions; results oriented and sales driven.
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• Expertise in store operations and logistics
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• Training, coaching, recruiting, planning, organizational, and performance management skills; team player
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• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity and problem solve quickly
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