Store Manager, The Shops at Riverside

About MaxMaraMaxMara is a globally recognized luxury fashion house known for its timeless sophistication, expert tailoring, and iconic outerwear. Rooted in Italian craftsmanship, the brand blends classic elegance with modern design to create pieces that empower confident, stylish women around the world.OVERALL DUTIES:The Store Manager is responsible for business development in line with the brand’s strategy, overall store management, staff, merchandise, and customer service. The Store Manager is accountable for achieving financial objectives, building highly motivated teams, and developing the staff to the next level.CORE RESPONSIBILITIES:Customer ServiceStresses the importance of building a local clientele and new client base.Assist associates with client service issues when neededOngoing reinforcement of all aspects related to clientelingStaff DevelopmentUses training as the tool to refine and enhance the knowledge expectations of the teamOngoing performance management to ensure sales and KPI goals are consistently being met.Demonstrates leadership and leads by exampleManages the floor to maintain a strong presenceDevelops bench strength for all positions within the storeDevelops, implements, and executes strategic business plans for the storeCreates a store environment that emulates the company DNAOperationsAssist in developing store according to brand’s overall objectivesMaintains inventory control following the policies and procedures to protect assets and meet the shrink goalManage the P&L for the store controlling expenses and gross margin to achieve a financial objectivePartner with buying office to ensure the merchandise matrix, sell-through and stock levels are maximized for salesStore VisualsEnforce merchandise standards as set forth by the visual departmentMaintains and communicates strong product knowledgeConsistently upholds brand’s imageHuman ResourcesConsistently network within the market, shopping competition, and recruiting for staff opportunities.Supervise store personnel, ensuring all company policies and procedures are being followedExhibit strong communication skills that are clear and concise with the store team, co-workers, and NY officeCreate a positive store atmosphere that consistently motivates the teamREQUIRED SKILLS/EDUCATIONBA a plusMinimum 4-8 years of Retail Management experience; luxury a plusRTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferredStrong interpersonal, organizational, and communication skillsAble to work independently as well as collaborativelyProficient computer skillsAbility to manage conflictMax Mara is an Equal Opportunity Employer. M/F/D/V