Store Operations Leader

Seeking an elevated, client-focused leader to support daily boutique operations while delivering exceptional luxury sales and service experiences. This role blends operational ownership, team support, inventory management, and relationship-driven selling within a high-touch retail environment. The ideal candidate will serve as a trusted key holder, supporting opening and closing responsibilities while helping maintain an elevated boutique environment.Key ResponsibilitiesSupport opening and closing procedures as a trusted key holder and operational leaderLead day-to-day boutique operations, including repairs, inventory audits, transfers, and facility coordinationDeliver elevated client experiences through strong communication, follow-up, and relationship managementSupport luxury sales growth through clienteling, appointment management, and partnership sellingAssist with training, scheduling support, recruiting coordination, and onboarding initiativesMaintain visual standards, operational accuracy, and security awareness throughout the boutiquePartner cross-functionally with leadership to improve processes, strengthen team communication, and drive business resultsIdeal CandidatePassionate about luxury retail, client service, and operational excellenceConfident communicator with a collaborative, solutions-oriented mindsetStrong attention to detail with the ability to balance sales and operations responsibilitiesDemonstrates leadership potential, professionalism, and adaptability in a fast-paced boutique environmentExperience in jewelry, watches, luxury retail, or clienteling preferredEqual Employment Opportunity & ADA StatementRazny Jewelers is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), as amended, and all applicable federal, state, and local laws, including the Illinois Human Rights Act. We are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.FLSA ClassificationThis position is classified as a non-exempt under the Fair Labor Standards Act (FLSA) and applicable Illinois wage and hour laws. Classification and compensation are subject to review and may be modified as necessary to comply with applicable laws and business needs.Razny is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, and LinkedIn as a result of these vendors' presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees.