As a Retail Store Team Member at CALPAK, you will lead the charge in crafting delightful travel experiences for our customers, elevating their journeys with knowledge and inspiration about CALPAK's versatile travel solutions. Your goal is to foster a 'Happy Packing' lifestyle, ensuring that every trip is a source of joy. Take responsibility for the team while achieving individual and team sales goals.

Requirements

Customer Service and Engagement:

• Maintain a positive, energetic demeanor and adhere to company standards.
• Build strong customer relationships and act as a CALPAK brand ambassador.
• Communicate promotions and address customer concerns promptly.
• Work with Store Leadership to execute marketing programs and achieve store goals.
• Use tools to meet individual KPIs and maintain product knowledge.
• Adhere to uniform standards and execute operational policies and procedures.
• Use POS systems (Shopify) accurately for transactions and manage payments.
• Perform administrative tasks including merchandise checks, inventory management, and compliance with loss prevention.

• Work a flexible schedule, including weekends and holidays.
• Adapt to changes and solve problems effectively.
• Attend meetings with Store Leadership to review performance.
• Possess strong interpersonal, written, and verbal communication skills.
• Maintain product knowledge and follow retail sales training procedures.
• Manage freight, stock merchandise, and prepare the store for opening and closing.
• Report workplace injuries promptly and follow safety protocols.
• Perform other tasks as assigned by the Leadership Team.

Competency

• Ability to read, write, and communicate effectively in English.
• Strong interpersonal skills and proficiency in written and verbal communication.
• Time management and multitasking abilities.
• Positive attitude, punctuality, and dependability.
• Ability to use Point of Sale systems (POS) effectively.
• Attention to detail and problem-solving skills.

Work environment—

• Primary work environment is indoors.
• Secondary work environment may include outdoor tasks.
• Noise level can be above average at times.

Physical demands—

• Stand and walk throughout the shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis)

Position type and expected hours of work—                    

• Part-time <30 hours/week. Full-time >40 hours/week or more, working shifts as early as 9:00 AM working shifts as late as 11:59pm, on rare occasions due to business demands shifts may extend past 12:01am.
• Scheduled work shifts from 8-9 hours, with occasional meeting/training shifts of 2 hours.
• Due to unexpected business demands overtime (shifts greater than 8 hours) may be required.
• Working hours require flexibility and will include weekends and holidays.

Travel—

• Walking to & from parking structure/lot and/or public transportation.
• Walking is required for all storage loading dock and trash/recycle disposal job duties.

Required education and experience—

• High School diploma or equivalent.
• Minimum - 1+ years of progressive retail management experience
• Demonstrated sales and service skills, strong interpersonal skills, verbal communication and listening skills. Ability to multi-task, basic math, and cash handling experience.
• Must have an aptitude and enthusiasm to learn about all products available to our customers.

Preferred education and experience

• Customer Service Experience.