Strategic Account Manager

Account Manager, Strategic Accounts (Mid-market) – Mortgage TechnologyRemote | Full-time | Base + CommissionBe the trusted advisor to high-value mortgage clients. You’ll own the post-sale relationship, protect and grow revenue, and make sure clients get the full value of the technology they rely on.What you’ll doOwn the relationship for a portfolio of strategic accounts, working with executive and senior leadersBuild account plans that tie client goals to our solutionsTrack account health, adoption, and satisfaction to spot risks and opportunities earlyLead escalations through to resolutionSupport renewals and partner with Sales to expand accountsRally Product, Implementation, Support, and Client Success teams around client outcomesHit retention, growth, and satisfaction targetsWhat you bring7+ years in strategic account management, customer success, or other client-facing rolesStrong knowledge of mortgage, mortgage servicing, lending operations, or mortgage technologyA track record of managing executive-level relationships and hitting retention and revenue goals2+ years leading cross-functional teams or initiativesStrong presentation, negotiation, and problem-solving skillsBachelor’s degree or equivalent experience (MBA preferred)Why this roleReal ownership of strategic relationshipsCommission plan that rewards resultsRemote position