Description

General Description

• This role involves close collaboration with the Atlanta Information Management (AIM) Department's Chief of Staff and internal and external stakeholders, focusing on executing critical strategic initiatives.

Responsibilities

• Collaborates with internal and external stakeholders to ensure the successful execution of key strategic goals, aligning with the organization's mission, vision, and departmental goals and establishing clear expectations for collaboration.
• Spearheading special assignments and tasks, including managing resources, executing communication plans, and working closely with cross-functional teams to ensure successful execution.
• Regularly reporting on project status to key stakeholders, including senior leadership, highlighting achievements and areas for improvement.
• Proactively manages stakeholder expectations and addresses concerns effectively.
• Tracks key performance indicators (KPIs) to evaluate the success of partnerships and outcomes.
• Analyzes data to identify areas for improvement and implements necessary adjustments to strategies and tactics.

Knowledge, Skills, and Abilities

• The ability to understand the broader business landscape and identify strategic opportunities for collaboration.
• Excellent customer service and quality assurance skills.
• Proven experience managing complex initiatives from initiation to completion with minimal support.
• Ability to raise performance standards, maximize resource utilization and productivity, provide coaching and mentoring, conduct annual performance appraisals, manage staff hiring, and address performance concerns.
• Strong written and verbal communication skills, including effective communication with technical and non-technical employees.
• Ability to work well under pressure and meet tight deadlines.
• Data-driven approach to decision-making, with the ability to analyze performance metrics and draw actionable insights.
• Understanding of the relevant industry, market trends, and competition.

Minimum Qualifications

• Seven years of progressive IT leadership experience.
• Skilled communicator with exceptional written, verbal, presentation, and interpersonal skills.
• Exceptional business relationship and negotiation skills.
• Outstanding performer, persistent and proactive leader, exceptionally detail-oriented, and driven to exceed expectations.
• A bachelor's degree in computer science or a related field (equivalent professional experience will be considered).

Preferred Qualifications

• ITIL V3 Foundations or higher certification highly desired.