Student Services Associate

Carnegie | A Career That Helps Higher Education Thrive We partner with colleges and universities to create lasting impact—for institutions, students, and the world they’ll shape. At Carnegie, your work contributes to something bigger: advancing opportunity through higher education. We invest in people, not just positions, and build careers that grow with you.Carnegie Life | Our People & Culture | BenefitsAbout the RoleThe Student Services Associate is the first point of contact for prospective students exploring Carnegie's programs. This entry-level role owns the early stages of the enrollment journey — engaging with inquiries, answering questions, and making sure every candidate feels supported from their first conversation. It's a role for someone who's proactive, organized, and genuinely enjoys helping people figure out their next step.What You'll OwnStudent EngagementReach out to prospective students by phone, email, and text to answer questions and evaluate their fit for available programsGuide candidates through initial inquiries, connecting them to the right people or resources along the wayEnrollment SupportKeep accurate, up-to-date records of student interactions and application progress in the CRMBuild and maintain working knowledge of assigned university programs, including admissions requirements and what each program offersWork with the team to hit enrollment goals while keeping service quality highFlag complex questions or concerns to senior team members or management when neededGrowth & DevelopmentTake part in ongoing training to sharpen enrollment and customer service skillsWhat You BringHigh school diploma or GED required1+ year of experience in customer service, sales, or higher education preferredPrior contact center experience a plusBilingual (English/Spanish) preferredStrong communication and interpersonal skillsComfortable with Google Workspace and basic CRM or dialer/telephony systemsAble to multitask, prioritize, and meet deadlines in a fast-paced environmentStrong time management skills and comfort switching between multiple tech platforms in a remote environmentWilling to learn and grow within the roleAble to work at a computer for prolonged periodsWhy This RoleThis role matters because first impressions shape a student's whole journey. Whoever takes this on will be the friendly, reliable voice that helps prospective students feel confident about their next step — while building a strong foundation in enrollment and customer service work.CompensationThe hourly rate for this role is $17.32 per hour. Your offer will reflect the experience, skills, and qualifications you bring.