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Student Services Coordinator

In Indiana United States

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Student Services Coordinator   

JOB TITLE:

Student Services Coordinator

JOB TYPE:

Full-time

JOB LOCATION:

Indianapolis Indiana United States

JOB DESCRIPTION:

Department


SCHOOL OF NURSING (IN-NURS-IUINA)

Department Information


IU School of Nursing has an exciting opportunity for highly qualified staff who want to make a difference by working for an educational institution that is changing the face of healthcare in the State of Indiana.
Indiana University School of Nursing (IUSON) was established in 1914 with the opening of Long Hospital in Indianapolis, Indiana.
The School unites to form a core structure with 3 locations: Bloomington, IUPUI (Indianapolis), and Fort Wayne.

Over 22,500 alumni across the globe are empowered to be leaders in clinical practice, research, education, and innovation, and our core values of Respect, Responsibility, Trust, and Dialogue form the foundation of the work that we do.
These same core values drive our commitment to diversity, which includes promoting an educational environment that values, respects, and reflects a global view of diversity.
The culture of the IUSON is collegial and professional.

The future plans of the Indianapolis campus include a 50 percent increase in enrollment in undergraduate BSN programs over the next 3 years, an increase in faculty hires to accommodate additional student enrollment and teaching capacity, intentional growth in our graduate programs, enhanced research and funding opportunities and successes, and an increased focus on diversity across our student, faculty, and staff.

Job Summary


Department-Specific Responsibilities

  • Responsible for the front-line operations of the Center for Academic Affairs (CAA).
  • Provides information about undergraduate and graduate degree program offerings, explains the application processes for IUSON and IUPUI.
  • Oversees timely follow-up of inquiries using the customer resource management (CRM) system for prospective students inquiring either directly (by calling the school) or indirectly (by attending a recruiting event).
  • Provides administrative support for all Center for Academic Affairs (CAA) student support services and events for prospective students including managing student advising appointments, planning and marketing of student orientation events, and organizing individual and group school visits/tours.

General Responsibilities

  • Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives.
    Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
  • Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
  • Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.
    Accurately maintains electronic records and databases.
  • Provides directions, support, and information to student organization representatives and other visitors to the department.
  • Assists with daily scheduling, training, and gathering of student feedback.
    May prepare and disseminate handouts, presentations, or other materials.
  • May assist with ordering or creation of promotional materials for student organizations or departmental needs.
  • May provide guidance to other Student Services Coordinators.

Qualifications


Combinations of related education and experience may be considered.
Education beyond the minimum required may be substituted for work experience.
Work experience beyond the minimum required may be substituted for education.


EDUCATION

Required

  • High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

  • 2 years in office environment, higher education, or related field.

SKILLS

Required

  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Highly thorough and dependable.
  • Demonstrated ability to maintain confidential information.
  • Demonstrated customer service skills.
  • Commitment to working with people of diverse backgrounds and demonstrated cultural competency.

Preferred

  • Demonstrated knowledge of computers and Microsoft Office including detailed application of calendaring, e-mail, database, spreadsheet, desktop publishing programs, and web browsing.
  • Demonstrated knowledge of web/internet-based applications.
  • Proficient problem-solving skills.
  • Possesses understanding of University administrative systems and CRM systems (student information lookups, learning management system, and data extraction.

Working Conditions / Demands


This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.
The position involves sedentary work as well as periods of time moving around an office environment and the campus.
The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location


Indianapolis, Indiana

Benefits Overview


For full-time staff employees, Indiana University offers a wide array of benefits including:

  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU, subject to vesting
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave
  • Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification


Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer


This posting is scheduled to close at 11:59 pm EST on the advertised Close Date.
This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.
To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity


Indiana University is an equal employment and affirmative action employer and a provider of ADA services.
All qualified applicants will receive consideration for employment based on individual qualifications.
Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.
Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.
Questions or complaints regarding Title IX may be referred to the U.
S.
Department of Education Office for Civil Rights or the university Title IX Coordinator.
See Indiana Universitys Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security


The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online.
You may also request a physical copy by emailing IU Public Safety at iups@iu.
edu or by visiting IUPD.

Contact Us


Request Support
Telephone: 812-856-1234

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

39200 per year

SNAPRECRUIT ID:

S-1707363910-51298521ee29e988c35cc8d81e3fe39f

LOCATION:

Indiana United States

CITY:

Indianapolis

Job Origin:

jpick2

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Aug 19, 2017 9am-6pm
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Department


SCHOOL OF NURSING (IN-NURS-IUINA)

Department Information


IU School of Nursing has an exciting opportunity for highly qualified staff who want to make a difference by working for an educational institution that is changing the face of healthcare in the State of Indiana. Indiana University School of Nursing (IUSON) was established in 1914 with the opening of Long Hospital in Indianapolis, Indiana. The School unites to form a core structure with 3 locations: Bloomington, IUPUI (Indianapolis), and Fort Wayne.

Over 22,500 alumni across the globe are empowered to be leaders in clinical practice, research, education, and innovation, and our core values of Respect, Responsibility, Trust, and Dialogue form the foundation of the work that we do. These same core values drive our commitment to diversity, which includes promoting an educational environment that values, respects, and reflects a global view of diversity. The culture of the IUSON is collegial and professional.

The future plans of the Indianapolis campus include a 50 percent increase in enrollment in undergraduate BSN programs over the next 3 years, an increase in faculty hires to accommodate additional student enrollment and teaching capacity, intentional growth in our graduate programs, enhanced research and funding opportunities and successes, and an increased focus on diversity across our student, faculty, and staff.

Job Summary


Department-Specific Responsibilities

  • Responsible for the front-line operations of the Center for Academic Affairs (CAA).
  • Provides information about undergraduate and graduate degree program offerings, explains the application processes for IUSON and IUPUI.
  • Oversees timely follow-up of inquiries using the customer resource management (CRM) system for prospective students inquiring either directly (by calling the school) or indirectly (by attending a recruiting event).
  • Provides administrative support for all Center for Academic Affairs (CAA) student support services and events for prospective students including managing student advising appointments, planning and marketing of student orientation events, and organizing individual and group school visits/tours.

General Responsibilities

  • Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
  • Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
  • Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
  • Provides directions, support, and information to student organization representatives and other visitors to the department.
  • Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
  • May assist with ordering or creation of promotional materials for student organizations or departmental needs.
  • May provide guidance to other Student Services Coordinators.

Qualifications


Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION

Required

  • High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

  • 2 years in office environment, higher education, or related field.

SKILLS

Required

  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Highly thorough and dependable.
  • Demonstrated ability to maintain confidential information.
  • Demonstrated customer service skills.
  • Commitment to working with people of diverse backgrounds and demonstrated cultural competency.

Preferred

  • Demonstrated knowledge of computers and Microsoft Office including detailed application of calendaring, e-mail, database, spreadsheet, desktop publishing programs, and web browsing.
  • Demonstrated knowledge of web/internet-based applications.
  • Proficient problem-solving skills.
  • Possesses understanding of University administrative systems and CRM systems (student information lookups, learning management system, and data extraction.

Working Conditions / Demands


This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location


Indianapolis, Indiana

Benefits Overview


For full-time staff employees, Indiana University offers a wide array of benefits including:

  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU, subject to vesting
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave
  • Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification


Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer


This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity


Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana Universitys Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security


The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us


Request Support
Telephone: 812-856-1234

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