Title: Student Services Specialist
Pay Rate: $30.00/hr
Job Type: ~3-month contract
Shift: Monday Friday, Day shift
Location: Palo Alto, CA 94305
Job Code: 1457275

Tekberry is looking for a highly qualified and motivated Student Services Specialist to work with our client, a world-class university and research center. As a full-time* W2 employee, you will have access to health benefits.

Job Description:

This full-time contract position will play a critical role in supporting prospective students, maintaining accurate records, and contributing to major admissions events.

Core Duties:

Admissions & Applicant Support

• Serve as a subject-matter resource for prospective applicants regarding admissions and financial aid procedures.
• Provide accurate and timely information about SLS programs to prospective students and external stakeholders.
• Respond to inquiries via phone, email, and in-person drop-ins while delivering excellent customer service.
• Research and resolve routine admissions issues, referring complex matters to senior staff.

Application Processing & Data Management

• Process a high volume of admissions applications and highly confidential documents.
• Receive, sort, and distribute incoming mail and sensitive materials.
• Input and update applicant data, ensuring accuracy in electronic databases.
• Maintain the integrity of admissions data and organize paper and digital files.
• Review documents and forms for completeness, track pending files, and distribute materials for committee review.
• Collect, gather, validate, and prepare data for reporting or analysis.

Event & Program Support

• Assist with planning and execution of major recruitment events, including Admitted Students Weekend and other outreach activities.
• Support general office operations and contribute to process improvements and workflow optimization.

General Administrative Support

• Support financial and administrative tasks, including reimbursements, data entry, and document review.
• Uphold strict confidentiality and exercise sound judgment when handling sensitive information.
• Perform additional duties as assigned by the Associate Dean for Admissions and Financial Aid or the Associate Director.

Requirements:

• Bachelor's degree preferred and one year of relevant experience, or a combination of education and experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite; strong word processing and data entry accuracy.
• Excellent organizational skills and high attention to detail.
• Ability to manage multiple time-sensitive tasks in a fast-paced environment.
• Customer service experience and strong interpersonal skills.
• Ability to maintain confidentiality and exercise good judgment.
• Willingness to take on a heavy workload during peak admission cycles (November May).
• Flexibility to adapt to shifting priorities.
• Ability to learn and follow legal, financial, and university policies.

Preferred Qualifications

• Experience with PeopleSoft and Oracle Financials.
• Prior experience within higher education, admissions, or student services.

We partner with world-class engineering and technology companies to provide exciting opportunities for skilled professionals. We need hard-working, reliable employees - and we appreciate your referrals! Tekberry offers a $100 payment for every successful referral.

Tekberry, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.

Tekberry, Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume, you consent to receive communications from our organization via text message. All Tekberry texts are sent by real people - we look forward to connecting with you about this opportunity!

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