Job Description Technical support of faculty, staff and students over the phone, chat, and in person. Primary Responsibilities Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person. Assists customers with training or computer problems, setup and install computer hardware and software. Diagnose and solve problems with computers, printers, projectors, and document cameras. Support labs and technology rich classrooms. Provide technology training and instruction. Need to understand how changes may affect the NKU network. Great customer service skills are a requirement. Qualifications General qualifications: Courtesy and customer service skills are imperative; Ability to communicate effectively both verbally and in written format; Capable of working independently and accepting responsibility; Must be diligent, responsible, and on time; Technical skills desired, but not required. Prefer undergraduate status. Physical qualifications: Ability to lift up to 20 lbs. All interested students must fill out an online student employment application. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Minimum Education: High School Diploma Pay Rate: $11.50/hr Work Schedule: Hours vary. No more than 25 hours per week during the school year; position may continue with up to 35 hours per week during the summer. #J-18808-Ljbffr