Sun Com Mobile Retail Operations Analyst

Company Description

Sun Com Mobile, established in 2015 and headquartered in Sugar Land, Texas, is a rapidly growing company with over 400 locations across 13 states in the U.S. As the #1 Cricket Wireless Authorized Retailer of 2022 and 2023, we pride ourselves on offering customers the best deals in wireless network services.

Role Description

This is a full-time on-site role for a Sun Com Operations Analyst at Sun Com Mobile in Sugar Land, TX. The Operations Analyst will be responsible for day-to-day tasks related to analytical reporting, communication with teams, financial analysis, customer service support, and accounting operations.

Key Responsibilities:

Data Analysis and Reporting:

• Collect, analyze, and interpret sales & operational data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present detailed reports and dashboards to stakeholders.

Process Improvement:

• Evaluate existing business processes and recommend improvements to enhance efficiency and effectiveness.
• Collaborate with teams to implement process changes and monitor their impact.

Performance Monitoring:

• Develop and track key performance indicators (KPIs) to measure the success of operational initiatives.
• Identify and address performance gaps to ensure alignment with organizational goals.

Cross-Functional Collaboration:

• Work closely with various departments (e.g., sales, finance, IT) to understand operational challenges and develop solutions.
• Act as a liaison between stakeholders to ensure seamless communication and execution of projects.

Risk Management:

• Identify potential risks in operational processes and recommend mitigation strategies.
• Ensure compliance with company policies, industry regulations, and best practices.

Technology Utilization:

• Leverage technology and software tools to streamline operations and improve data management.
• Assist in the implementation of new policies and procedures.

Qualifications

• Analytical Skills and Finance
• Communication and Customer Service skills
• Experience in Accounting
• Strong problem-solving abilities
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Bachelor's degree in Business Administration, Finance, Accounting, or a related field
• Proven experience in operations analysis, business process improvement, or a similar role.

Sun Com Mobile

We are a premier authorized retailer of Cricket Wireless with 400+ stores in 13 states. We are a growing retailer with an ever-expanding customer base.

At Sun Com Mobile, our mission is to be the partner of choice for Cricket Wireless by delivering exceptional customer experience to each and every customer along with providing a superior wireless value proposition.

Are you looking to further your career and join a team of dedicated, loyal and successful colleagues? Look no further - SunCom Mobile is the place for you.