Super User Coordinator, Epic TrainingThe Super User Coordinator, Epic Training serves as the primary liaison between super users, the Epic training team, and system analysts to ensure successful adoption and utilization of the Epic enterprise system. This role is responsible for recruiting, training, and supporting a network of super users who act as subject matter experts within their respective departments. The Coordinator will develop communication strategies, facilitate knowledge sharing, and monitor engagement to drive system proficiency and continuous improvement. Key responsibilities will include Super User Program management, training and support, communication and engagement, change readiness, and metrics and reporting. The Coordinator is responsible for assisting with administration and planning; super user engagement; and long term training coordination and leadership. This role will assist with communicating training policies and procedures across the organization, coordinating super user role analysis, determining the number needed for enterprise-wide need. Coordinating all classroom and equipment aspects of Epic led virtual training for super users.PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.Required SkillsStrong understanding of training and education workflowsProven leadership and team management skills to handle large projects and delegate to and direct staffAbility to prioritize work efforts and adapt in a fast-paced environmentTo provide support, guidance, and mentorship to training analystsAbility to coordinate and track training sessionsAbility to coordinate assignment and distribution of super users across the enterpriseCapacity to manage multiple competing objectives and to clearly communicate resultsAbility to lead others and to communicate the importance of training and engagement to all stakeholdersExperience with project management and marketing and communicationsStrong organizational and coordination skills; ability to sequence activities logicallyAbility to develop and adhere to schedules in order to meet project deadlinesInterpersonal skills to function well in administrative, management, and patient care environmentsAbility to work effectively with staff that have a wide range of seniorityExcellent knowledge of English grammar and spelling for use in both verbal and written communicationAbility to use PC-based word processing, spreadsheet, and presentation softwareRequired ExperienceMinimum 5 years' experience working in an EHR analyst, trainer, or manager roleBachelor's degree or a license/certification in a clinical specialtyMinimum 4 years of experience will be accepted in lieu of the required degree or diplomaMinimum 2 years of management experienceExisting knowledge of organizational culture, personnel, and processesPrior Epic experienceMinimum Salary$92,955.20Maximum Salary$153,358.40