Supervisor, Air Export

Supervisor, Air ExportItascaNearest Major Market: ChicagoAt DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.Location: USA - Itasca, N Arlington Heights Rd Division: Air & SeaJob Posting Title: Supervisor, Air ExportTime Type: Full TimeSummary: The Air Export Supervisor is responsible for overseeing the day-to-day operations of the air export team to ensure that all shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air export coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.Duties and ResponsibilitiesSupervise and coordinate the activities of a team of air export coordinators to ensure smooth and efficient operationsMonitor and manage the flow of export shipments to ensure compliance with customer requirements and company policiesCommunicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipmentsResolve issues related to shipments, such as delays, damages, or customs clearance problemsEnsure that all documentation is accurate and complete, including air waybills, commercial invoices, and other export documentsProvide excellent customer service and ensure that customer expectations are met or exceededEnsure compliance with relevant laws and regulations, including customs regulations, export controls, and hazardous materials regulationsParticipate in the development and implementation of process improvements to increase efficiency and quality of serviceEducational Background / Work ExperienceA bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.Skills & CompetenciesStrong knowledge of air export operations, documentation, and regulationsExcellent communication skills, both verbal and writtenStrong problem-solving and analytical skillsAbility to work under pressure and meet deadlinesStrong attention to detail and accuracyProficiency in Microsoft Office (Excel, Word, and Outlook)Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferredFunction / Market & Industry Knowledge / Business Acumen / ProcessesSupervisory Responsibilities (if any): This position is responsible for supervising a team of air export coordinators, including hiring, training, and performance management.Preferred QualificationsA master's degree in transportation, logistics, international business, or a related fieldProfessional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)Experience in project management or process improvement initiativesFamiliarity with industry-specific software and tools, such as CargoWise or CargospotLanguage skills: Fluent in English (oral and written)Computer Literacy: Proficiency in Microsoft Office (Excel, Word, and Outlook) is required. Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.At Will Employment: DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.For this position, the expected base pay is: $67,000 - $85,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.