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SUPERVISOR OF RESIDENTIAL SERVICES

  • ... Manchester, New Hampshire, United States
  • ... Full time
  • ... Salary: 38.09 per hour
  • Posted on: Feb 05, 2024       Expires on: Mar 21, 2024

SUPERVISOR OF RESIDENTIAL SERVICES   

JOB TITLE:

SUPERVISOR OF RESIDENTIAL SERVICES

JOB TYPE:

Full-time

JOB LOCATION:

Manchester New Hampshire United States

JOB DESCRIPTION:

State of New Hampshire Job Posting
Department of Health and Human Services
Division for Children, Youth, & Families
Sununu Youth Services Center- Manchester, NH
SUPERVISOR OF RESIDENTIAL SERVICES
21-1010 COUNSELORS-6

#41019

The starting salary for this position is $28.
18-$38.
09 hourly

YOUR EXPERIENCE COUNTS - Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced in the posting See Per 405.
1.

18 Months of additional relevant experience = Associate's degree

36 Months of additional relevant experience = Bachelor's degree

54 Months of additional relevant experience = Master's degree

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Health and Human Services, Division for Children, Youth, and Families has a full time vacancy for Supervisor of Residential Services.

SUMMARY:

Provides supervision to the Youth Counselor positions and oversees residential services and activities for youth in residence at the Sununu Youth Services Center through RSA 169-B.
The residential facility provides rehabilitative treatment services to children throughout a structurally secure facility comprised of residential staff and facility support staff.
Unit management includes residential facility management, program supervision and residential operations supervision in order to address youth treatment needs and issues and insure the state’s duty to protect, care for, and rehabilitate children under state and federal mandates of the Bureau for Juvenile Justice Services.
Upholds the vision and mission of the agency through utilizing the Practice Model theories, beliefs and principles in daily practice.

RESPONSIBILITIES:

Directly supervises, trains and evaluates the work performance of subordinate staff as assigned by the Supervisor of Residential Services.
Conducts performance evaluations to include incorporation of individual career goals and annual training plans to promote professional development, as well as recommends personnel actions for subordinate employees, including step increases, promotions, and disciplinary action.
Ensures that staff complete all required annual trainings and any additional trainings as assigned.

Acts with authority of the Facility Administrator, with primary responsibility for management of residential programming/facility oversight and maintaining safety of the facility.
Ensures all admissions, discharges, visits, appointments, and meetings with professionals at the facility are facilitated in accordance with policy and practice.
Assures facility communications logs are accurate and up-to-date.
Elevates any issues to Administrators as needed.

Understands the relationship between trauma and behavior and serves as a role model to subordinate staff to assure interactions and interventions with youth are supported by the youth’s treatment plan.

Maintains knowledge of youth treatment plan goals and implements and oversees strategies for behavior management which are consistent with treatment recommendations.

Maintains Controlled Force certification, supervises physical interventions to assure safety of residents and staff and compliance with policy for Restrictive Intervention.
Reports all incidents to on-call administrator.

Performs constant surveillance during resident transitions, while on units, during activities, meals, and school hours to ensure a safe and secure environment free from assaults, escapes, attempted suicides and other potentially dangerous or fatal situations.

Communicates Division policies and procedures using a variety of formats (i.
e.
, shift roll call, telephone conversations, emails etc.
) with staff, direct care providers and external stakeholders, and works collaboratively with those and other agencies to foster mutual respect and positive relationships.

Attends meetings to receive/disseminate information and to participate in program development, and ensures compliance to Division policies and procedures.
Collaborates effectively with administrators, clinical, medical, education, maintenance and facilities.

Monitors staff schedules and approves leave based on appropriate staffing levels.
Performs duties associated with human resources conducted at the agency level, which may include recruitment, interviewing, hiring, disciplinary actions, and injury reporting.

Acts as part of quality assurance with Courtstream incident tracking, to include camera review and accuracy of all documentation of incidents (and 126-U reports).

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree from a recognized college or university with major study in human services, psychology, education, criminal or juvenile justice, counseling or a related field.
Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Five years' experience in human services, psychology, education, criminal or juvenile justice, counseling or a related field, plus three years of supervisory experience in any occupational area.
If related to the program area, the supervisory experience will count as part of the five years' total experience.
Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Eligibility for New Hampshire driver’s license and/or access to transportation for use in statewide travel.

RECOMMENDED WORK TRAITS: Thorough knowledge of the principles and practices of public administration.
Thorough knowledge of the principles and practices of supervision.
Knowledge of federal and state accounting and administrative procedures.
Extensive knowledge of the rules and regulations governing specific program(s) supervised.
Ability to plan and coordinate the development of plans, policies and procedures.
Ability to interpret and explain pertinent provisions of laws, rules and regulations.
Ability to ascertain facts and obtain information by personal contact and observation in monitoring programs.
Ability to express ideas clearly and concisely both orally and in writing.
Ability to establish and maintain effective working relationships with governmental officials, subordinate employees, and the general public.
Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position.
An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Toby Archer, Administrator II, Toby.
J.
Archer@DHHS.
NH.
GOV, 603-496-8619.


*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.


Value of State's share of Employee's Retirement: 13.
85% of pay

Other Benefits:

o Dental Plan at minimal cost for employees and their families ($500-$1800 value)

o Flexible Spending healthcare and childcare reimbursement accounts

o State defined benefit retirement plan and Deferred Compensation 457(b) plan

o Work/life balance flexible schedules, paid holidays and generous leave plan

o $50,000 state-paid life insurance plus additional low cost group life insurance

o Incentive-based Wellness Program (ability to earn up to $500)


Want the specifics? Explore the Benefits of State Employment on our website:


EOE

TDD Access: Relay NH 1-800-735-2964

Position Details

POSTED:

Feb 05, 2024

EMPLOYMENT:

Full-time

SALARY:

38.09 per year

SNAPRECRUIT ID:

S-1707479711-75e7c8cf7ffeef17467a875d3e62a055

LOCATION:

New Hampshire United States

CITY:

Manchester

Job Origin:

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State of New Hampshire Job Posting
Department of Health and Human Services
Division for Children, Youth, & Families
Sununu Youth Services Center- Manchester, NH
SUPERVISOR OF RESIDENTIAL SERVICES
21-1010 COUNSELORS-6

#41019

The starting salary for this position is $28.18-$38.09 hourly

YOUR EXPERIENCE COUNTS - Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced in the posting See Per 405.1.

18 Months of additional relevant experience = Associate's degree

36 Months of additional relevant experience = Bachelor's degree

54 Months of additional relevant experience = Master's degree

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Health and Human Services, Division for Children, Youth, and Families has a full time vacancy for Supervisor of Residential Services.

SUMMARY:

Provides supervision to the Youth Counselor positions and oversees residential services and activities for youth in residence at the Sununu Youth Services Center through RSA 169-B. The residential facility provides rehabilitative treatment services to children throughout a structurally secure facility comprised of residential staff and facility support staff. Unit management includes residential facility management, program supervision and residential operations supervision in order to address youth treatment needs and issues and insure the state’s duty to protect, care for, and rehabilitate children under state and federal mandates of the Bureau for Juvenile Justice Services. Upholds the vision and mission of the agency through utilizing the Practice Model theories, beliefs and principles in daily practice.

RESPONSIBILITIES:

Directly supervises, trains and evaluates the work performance of subordinate staff as assigned by the Supervisor of Residential Services. Conducts performance evaluations to include incorporation of individual career goals and annual training plans to promote professional development, as well as recommends personnel actions for subordinate employees, including step increases, promotions, and disciplinary action. Ensures that staff complete all required annual trainings and any additional trainings as assigned.

Acts with authority of the Facility Administrator, with primary responsibility for management of residential programming/facility oversight and maintaining safety of the facility. Ensures all admissions, discharges, visits, appointments, and meetings with professionals at the facility are facilitated in accordance with policy and practice. Assures facility communications logs are accurate and up-to-date. Elevates any issues to Administrators as needed.

Understands the relationship between trauma and behavior and serves as a role model to subordinate staff to assure interactions and interventions with youth are supported by the youth’s treatment plan.

Maintains knowledge of youth treatment plan goals and implements and oversees strategies for behavior management which are consistent with treatment recommendations.

Maintains Controlled Force certification, supervises physical interventions to assure safety of residents and staff and compliance with policy for Restrictive Intervention. Reports all incidents to on-call administrator.

Performs constant surveillance during resident transitions, while on units, during activities, meals, and school hours to ensure a safe and secure environment free from assaults, escapes, attempted suicides and other potentially dangerous or fatal situations.

Communicates Division policies and procedures using a variety of formats (i.e., shift roll call, telephone conversations, emails etc.) with staff, direct care providers and external stakeholders, and works collaboratively with those and other agencies to foster mutual respect and positive relationships.

Attends meetings to receive/disseminate information and to participate in program development, and ensures compliance to Division policies and procedures. Collaborates effectively with administrators, clinical, medical, education, maintenance and facilities.

Monitors staff schedules and approves leave based on appropriate staffing levels. Performs duties associated with human resources conducted at the agency level, which may include recruitment, interviewing, hiring, disciplinary actions, and injury reporting.

Acts as part of quality assurance with Courtstream incident tracking, to include camera review and accuracy of all documentation of incidents (and 126-U reports).

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree from a recognized college or university with major study in human services, psychology, education, criminal or juvenile justice, counseling or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Five years' experience in human services, psychology, education, criminal or juvenile justice, counseling or a related field, plus three years of supervisory experience in any occupational area. If related to the program area, the supervisory experience will count as part of the five years' total experience. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Eligibility for New Hampshire driver’s license and/or access to transportation for use in statewide travel.

RECOMMENDED WORK TRAITS: Thorough knowledge of the principles and practices of public administration. Thorough knowledge of the principles and practices of supervision. Knowledge of federal and state accounting and administrative procedures. Extensive knowledge of the rules and regulations governing specific program(s) supervised. Ability to plan and coordinate the development of plans, policies and procedures. Ability to interpret and explain pertinent provisions of laws, rules and regulations. Ability to ascertain facts and obtain information by personal contact and observation in monitoring programs. Ability to express ideas clearly and concisely both orally and in writing. Ability to establish and maintain effective working relationships with governmental officials, subordinate employees, and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Toby Archer, Administrator II, Toby.J.Archer@DHHS.NH.GOV, 603-496-8619.


*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.


Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

o Dental Plan at minimal cost for employees and their families ($500-$1800 value)

o Flexible Spending healthcare and childcare reimbursement accounts

o State defined benefit retirement plan and Deferred Compensation 457(b) plan

o Work/life balance flexible schedules, paid holidays and generous leave plan

o $50,000 state-paid life insurance plus additional low cost group life insurance

o Incentive-based Wellness Program (ability to earn up to $500)


Want the specifics? Explore the Benefits of State Employment on our website:


EOE

TDD Access: Relay NH 1-800-735-2964

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