Supervisor, Operations

Supervisor, OperationsThe Operations Supervisor is responsible for overseeing daily warehouse and logistics operations within a fast-paced third-party logistics (3PL) environment. This role ensures efficient execution of inbound, outbound, and inventory processes while maintaining high standards of safety, quality, and customer service. The Operations Supervisor leads a team of associates, drives performance, and supports continuous improvement initiatives to meet operational and client expectations.Key Responsibilities:Supervise daily warehouse operations including receiving, putaway, picking, packing, shipping, and returnsLead, train, and motivate a team of warehouse associates to meet productivity and accuracy targetsMonitor workflow and staffing levels to ensure optimal labor utilization and schedule adherenceEnsure compliance with company policies, safety regulations, and OSHA standardsTrack and report key performance indicators (KPIs) such as productivity, order accuracy, on-time shipping, and inventory accuracyIdentify operational issues, troubleshoot problems, and implement corrective actions in real timeSupport inventory control processes including cycle counts, audits, and discrepancy resolutionCollaborate with customer service and clients to ensure service level agreements (SLAs) are met or exceededDrive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service qualityAssist in workforce planning, including scheduling, attendance management, and performance evaluationsMaintain a clean, organized, and safe working environmentQualifications:High school diploma or GED required; Bachelor's degree preferred35 years of experience in warehouse or logistics operations, preferably in a 3PL environment13 years of supervisory or leadership experienceStrong knowledge of warehouse operations, inventory management, and distribution processesExperience with Warehouse Management Systems (WMS) and Microsoft Office (Excel, Word)Ability to analyze data and make informed operational decisionsStrong leadership, communication, and problem-solving skillsAbility to work in a fast-paced, deadline-driven environmentFlexibility to work various shifts, including evenings, weekends, and holidays as neededAbout DP World:Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.