Supervisor, Word Processing

Word Processing SupervisorThe Word Processing Supervisor is responsible for the direct supervision of a team of word processors, document specialists and proofreaders. Work involves coordinating and delegating word processing work assignments received from our offices worldwide to members of the Word Processing team. The Word Processing Supervisor is also responsible for performing other essential administrative functions such as implementation of procedures, records management and work performance evaluations. In addition, the Word Processing Supervisor is responsible for providing the highest quality of service to our clients and other individuals at the firm.Shift: Thursday/Friday/Saturday: 7:00 p.m. to 7:30 a.mEssential Duties and ResponsibilitiesTypical responsibilities include, but are not limited to, the following:Accommodates all word processing requests taking into consideration assigning the work to the appropriate staff and monitoring the work throughout the shift in an effort to meet critical deadlinesProvides guidance to staff on how best to complete assignments with the hardware/software available at the firmTroubleshoots problematic documentsRecords all work request information into a database logEnsures that each shift is staffed accordinglyPossesses the ability to multi-taskReads and acknowledges incoming email requests and prepares routine correspondence in a timely mannerAnswers the telephone and gives information to callers, assists with work requests, and routes calls, if necessary, to the appropriate contactComposes and prepares correspondence relating to work requests and personnel issuesRecords and maintains employee attendance information in WorkdayFiles correspondence and other Word Processing Department recordsPrepares end of shift status report for work requestsAssists other departments during off hours with conflict searches, conference room reservations, travel reservations, computer support backup, Edgar requests, Graphics overflow, taxi reservations, and client requests.Prepares, presents, and follows-up on staff evaluationsIdentifies problems with performance and develops solutions to those problemsAttends departmental meetings as necessaryMonitors temps and ensures that paperwork is accurate and completeUnderstands and implements policies, procedures, and practices in a fair and positive mannerRegularly monitors the accuracy, completeness, and timeliness of work requestsInforms lawyers on a timely basis if there will be a problem meeting a deadlineProvides professional customer service to all individuals at the firm and serves as point of contact for information concerning office services and responds to inquiries within established guidelinesPerforms special projects as requiredAdvises employees when unusual work situations arise and when new procedures are institutedQualifications / Position RequirementsExperienced in effective supervisory functionsAdvanced level proficiency in Word, Excel, PowerPoint, Visio and AcrobatLeadership abilityEffective communication and sound judgmentFlexibleExcellent attendance and punctualityConsiderable knowledge of and the ability to use computers and software applications currently being used at the FirmDemonstrated ability to organize, direct, and perform high level supervisory duties in a manner conducive to full performance and high moraleDemonstrated ability to identify problems in the office and develop appropriate and feasible solutionsAbility to maintain personnel records and prepare reports and correspondence accurately and efficientlyExcellent writing skills and the demonstrated ability to develop written reports, correspondence, and action plansAbility to express ideas concisely and clearly, orally and in writingConsiderable interpersonal skills, including the ability to establish and maintain effective working relationships with othersAbility to comply with departmental procedures, practices and firm policiesAbility to handle confidential material in a discreet mannerEducation and/or ExperienceA minimum of 10 years of Word Processing experience, including 5 years of Word Processing supervisory experience.Legal or financial center experience is preferred.CompensationThe expected base salary for this position ranges from $125,000 - $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.