Supervisory Medical Support Assistant

Supervisory Medical Support AssistantThe Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Advanced Medical Support Assistants (AMSA) and Medical Support Assistants (MSA). The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model and is a foundational role within the Lake Jackson VA Outpatient Clinic. Duties of this position may include but are not limited to:Assigning and evaluating the work of subordinate staff.Resolving complex problems to ensure patient services are met.Evaluating new products, equipment, and systems in order to make recommendations for improved operations.Identifying educational or training needs for subordinate staff.Making final decisions on selections for hire.Evaluating performance and taking disciplinary action when necessary.Extracting and analyzing data in order to provide reports in support of performance measures to senior management.Ensuring appointment schedules are maintained by MSA staff.Assisting MSA staff with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers to maintain efficient patient flow.Assuring MSA staff explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients.Promoting veteran registration utilizing MyHealtheVet (MHV).Setting the tone for high quality healthcare services at the VA.Ensuring that health/administrative information is secured and integrated into Computerized Patient Record System (CPRS).Receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established clinic processes.Training staff on the requirements of VHA Scheduling Directives and complete and accurate scheduling responsibilities.Reviewing of active/pending consults, Electronic Wait List, Recall list and Audiocare communications on a daily basis for accuracy and disposition.Participating in the daily team huddles and weekly team meetings and ensuring participation from MSA staff on a rotating basis.Communicating and treating customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner.Work Schedule: Monday - Friday, 7:30am-4:00pm (subject to change based on facility needs)Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 00711-FPermanent Change of Station (PCS): Not Authorized