Supplier Quality Engineer

Summary of Position:The Warranty Engineer is responsible for analyzing warranty claims related to automotive seating systems. This role ensures timely root case identification, drives corrective actions, and supports continuous initiatives to enhance product quality, reduce warranty cost, and improve customer satisfaction.Corporate:Adheres to the HTGSS policies and proceduresLearns, demonstrates and upholds HTGSS Core ValuesComply with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and proceduresTreats all HTGSS team members with respect and professional courtesyAlways strives to maintain a positive work environmentManages the department budget efficiently as per approved annual budgetPerforms additional assignments / duties as assignedEHS:Adhere to all safety policies and proceduresComply with all safety policies and 5S clean philosophy to maintain a safe, clean working environmentMeets company safety goalsDuties and Responsibilities:Lead or support root cause analysis using methodologies, and implementing solutions under tight deadlines (8d, 3 panel, and 5 why’s)Weekly meetings with OEM customers to review, validate, analyze, discuss and assign responsibility for all warranty claims, feedback to team of any claim related to process and supplier to resolve component-related failuresProvide direct communication to include one-on-one conversations, group meetings, presentations and reporting to OEM customers as well as internal management in various departmentsOrganize, coordinate and document all warranty reduction initiatives involving management to generate the proper actions, feasibility analysis, cost impact, and follow up on implementation dates, including clean points of every actionDevelop, implement, and monitor corrective actions with cross functional teamEnsure timely closure of customer complaints and warranty casesSupport launch activities to ensure lessons learned from warranties are implementedTrack warranty trends, failure modes, and field return dataPrepare detailed reports on warranty performance, KPIs, and cost impactMaintain warranty databases and ensure data accuracyResponsible for attending all warranty meetings, reviews, and auditsImplement lessons learned from DFMEA/PFMEA and control plansDrive initiatives to improve product reliability and durabilityCreate and submit technical reports dailyReporting:Reports to Quality ManagerBenefits:401(k)Healthy InsuranceLife InsuranceSupplemental InsuranceDental InsuranceVision InsurancePaid time offCompetency Requirements:Confidentiality: Adheres to the upmost confidentiality; particularly regarding handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.Multitasking: Must possess the ability to change from one task to another in quick manner based on company needsCommunication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.Initiative: Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.Engagement: Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models’ adaptability. Use collaboration and influence skills to achieve successful outcomes.Leads by Example: Sets a good example for peers to follow.Integrity: Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departmentsCustomer Service Orientation: Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.Organizational and Self Discipline: Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.Analytical Skills / Problem Solving: Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes the parts of problems. Make systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change. Changes or easily accept changes in organization or job requirements.Works Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.Teamwork: Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effortMutual Respect and Support: Works cooperatively with others. Welcome and take advantage of opposing ideas and opinions are always respectful to others. TECHNICAL COMPETENCY*Displays knowledge & skills necessary to perform assigned duties; understands Processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise effectively uses available technology (automation, software, etc.)*Applies companywide but are specifically defined as essential functions.Physical Demands and Work Environment:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Physical TaskDemandRemarkPhysical TaskDemandRemarkStand / WalkFrequent (34 - 66%)Forceful GripOccasional (5-33%)SitFrequent (34 – 66%)Fine ManipulationConstant (67-100%)Computer workBend/Stoop/SquatOccasional (5-33%)LiftOccasional (1 – 60 reps)50 lb. maxForward ReachOccasional (5-33%)CarryOccasional (1 – 60 reps)50 lb. maxOverhead ReachOccasional (5-33%)Push / PullOccasional (1 – 60 reps)50 lb. maxThe employee generally works in indoor office and warehouse environments.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Hyundai Transys Georgia Seating System is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hyundai Transys Georgia Seating System is committed to achieving a diverse workforce through application of its equal opportunity, non-discrimination, anti-harassment policies in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All employment decisions at Hyundai Transys Georgia Seating System are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, disability or any other status protected by the laws or regulations in the locations where we operate.Education Required:Bachelor’s degree in engineering (Mechanical, Industrial, Automotive, or related field) Position Requirements and Qualifications3-5 years of experience in quality warranty engineering preferred but not required3-7 years in automotive manufacturing assembly, preferably in seating systemsKnowledge of the practical applications of engineering and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goodsKnowledge of raw materials, production process, quality controls, costs, and other techniques for maximizing the effective manufacture and distribution of goodsFull working knowledge of APQP process, flowcharts, work instructions, and control plansTechnical/ Computer Skills:Core Tools (SPC, MSA, PPAP, APQP)5Phases, Drill Deep & Wide, 3Panel’sExperience with problem- solving tools (8D, 5 Whys, Ishikawa)Ability to read drawings and specifications (GD&T)Knowledge of SAPMust be proficient in MS Office, Excel, word and PowerPointExcellent communication and customer-facing abilitiesProven experience with complex data and problem-solving analysis, root cause techniques, and solutionsStrong knowledge of automotive seating components (foam, trim covers, frames, recliners, and tracks)Bilingual (English/Korean) preferred but not requiredThis Position Description is intended as a summary of the job responsibilities for this position. HTGSS reserves the right to add, remove, and/or alter job responsibilities in whole or in part with or without notice. Additionally, all HTGSS team members are subject to all other HTGSS policies and procedures, including those set out in HTGSS’s Team Member Handbook.This Position Description is not a contract. Every Team Member’s employment with HTGSS is voluntary and is subject to termination by the team member or HTGSS at will, with or without cause, and, with or without notice, at any time. Nothing in this Position Description or HTGSS policies shall be interpreted as being in conflict or to eliminate or modify in any way the employment-at-will status of HTGSS team members.