Remote role with preference for candidate to be located in EST. 

About Our Client

Our client is a well-established, global organization operating across complex manufacturing and distribution environments. They partner closely with strategic customers to deliver reliable, high-quality products while continuously improving service, efficiency, and supply chain performance. The organization values data-driven decision-making, cross-functional collaboration, and long-term customer relationships.

The Role

This role serves as the primary point of contact for key strategic customers, acting as the bridge between customer expectations and internal supply chain execution. The ideal candidate brings deep supply chain expertise, strong analytical capabilities, and the confidence to lead customer-facing conversations while driving operational improvements behind the scenes.

Key Responsibilities

Customer Partnership & Order Management

• Serve as the primary liaison between strategic customers and internal teams, ensuring alignment across order fulfillment and supply chain operations.
• Own the end-to-end order lifecycle, including open orders, fulfillment status, shipment tracking, and resolution of aged or delayed orders.
• Lead recurring customer meetings to review performance, address concerns, and align on priorities.

Performance Improvement & Issue Resolution

• Drive continuous improvement initiatives related to forecasting, inventory planning, and supply chain communication.
• Investigate and resolve ad hoc order issues such as cancellations, quantity changes, delays, and service disruptions.
• Partner cross-functionally to implement process improvements, tools, and best practices.

Analytics, KPIs & Executive Reporting

• Monitor and analyze key performance metrics (e.g., OTIF), identify root causes of performance gaps, and recommend corrective actions.
• Develop clear, data-driven reporting and presentations for quarterly business reviews.
• Translate complex supply chain data into compelling insights and narratives for customer and leadership audiences.

Cross-Functional Collaboration

• Work closely with teams across Commercial Sales, Product Management, Customer Marketing, Master Data, Procurement, Inventory Management, Manufacturing, Warehousing, Finance, Customer Service, Regulatory, and Regional/Global Leadership.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, or a related field.
• 10+ years of experience in supply chain, logistics, or customer operations within a complex environment.
• ASCM CPIM, CSCP, or equivalent certification strongly preferred.
• Advanced Excel skills, including formulas, lookups, and data analysis.
• Experience working with ERP systems (D365 preferred).
• Strong communication and presentation skills with the ability to lead senior-level, customer-facing meetings.
• Demonstrated success driving process improvement and managing performance against KPIs.