**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:** * Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement* Customer-focused. You prioritize providing excellent service and clear communication in every interaction.* Analytical. You can quickly assess an issue, determine root causes, and identify whether escalation is required.* Detail-oriented. You document issues thoroughly and maintain accurate records within the ticketing system.* Collaborative. You work closely with colleagues and higher-tier support to resolve issues efficiently.* Resilient. You perform well under pressure and adapt to the fast pace of a high-volume environment.* Orderly. You can juggle multiple tasks at once, triage your time well, and ask for help when needed* Minimum of 1 year of experience providing customer or technical support (preferably in a ticket-based environment).* Working knowledge of Windows Operating Systems, Google Workspace, and Microsoft Office Suite.* Ability to differentiate application, hardware, and network issues for efficient troubleshooting.* Familiarity with Windows Registry, ini files, and Control Panel settings.* Experience with TCP/IP, LAN/WAN, Active Directory, network printers, and A/V systems.* Experience using ServiceNow or other ticket management systems.* Strong verbal and written communication skills, including professional telephone etiquette.* Excellent organizational and documentation skills.* Ability to work effectively under pressure and manage multiple issues simultaneously.* Strong initiative and ability to proactively identify and resolve problems.* Ability to work required support hours with flexibility for overtime.* Mac, Apple IOS, and Android proficiency.* Fluency in French (spoken and written) to support customers in Canada.* Working toward a technical certification or a 2-year degree in Computer Science, Information Systems, or related field.* Experience with hardware troubleshooting and repair.* Knowledge of wireless technology and network configuration.**OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.****We’re a technology company** delivering next generation tools to accelerate and simplify remarketing.**We’re an analytics company** leveraging data to inform and empower our customers with clear, actionable insights.**And we’re an auction company** powering the world’s most advanced digital used vehicle marketplaces.In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.**California Residents:** Click to learn more about the personal information we collect in the application process. Also, click for how we adhere to the California Fair Chance Act.**Canadian Residents:** Click to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" **OPENLANE is an equal opportunity employer and a drug-free workplace.** #J-18808-Ljbffr