Support Associate Apply
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation, information technology and services
Position: Support Associate
Location: New York, NY 10005
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- The Support Analyst will provide support to End Users on a variety of computing issues.
- Job Responsibilities and Functions Diagnose, resolve, and follow-up on issues relating to various user computing issues
- Provide technical support by phone, remote access, deskside, or site visits as required
- New hire device setup/Imaging
- Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance
- Device inventory management Position may require working extended hours or occasional night/weekend as required
- Excellent communication skills both verbal and written
- Ability to multi-task in a fast-paced environment
- Office 365 Productivity Tools VPN troubleshooting/connectivity Mobile Device Support Follow client Compliance standard
Preferred Qualifications
- 1+ year(s) relevant technical field experience Windows 10 support experience
Prior Help Desk experience
- Prior ticketing system experience, such as ServiceNow
- Ability to write clear, concise documentation
- Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
- Strong written and verbal communication skills
- Focus on customer service
- Desire to work in a team environment
- Strong work ethic
- Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must
Tek Wissen Group is an equal opportunity employer supporting workforce diversity.
