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Support Engineer

In Arizona United States

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Support Engineer   

JOB TITLE:

Support Engineer

JOB TYPE:

Full-time

JOB LOCATION:

Chandler Arizona United States

JOB DESCRIPTION:

Day To Day Responsbilities:



  • Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and Google Cloud Platform.

  • Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.

  • Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.

  • Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.

  • Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation.

  • Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected

  • This position requires the ability to work in a dynamic virtual team, working specific shifts that may include weekends to help provide 24/7 follow-the-sun support coverage.


Must Have:



  • 2+ years of relevant experience

  • Experience with ServiceNow or another IT Service Management Tool managing tickets & issues

  • Experience with JIRA, Confluence and an understanding of Agile methodology

  • Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience

  • Exposure to one of more Cloud platforms


Nice To Have:



  • Cloud certifications

  • Knowledge in containerization technologies/Kubernetes

  • Linux Administration experience

  • A combination of IAAS, SAAS, or PAAS support experience

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

35 per year

SNAPRECRUIT ID:

S-1707363821-46d55f377d916485cc63b1a920b1c5ed

LOCATION:

Arizona United States

CITY:

Chandler

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Day To Day Responsbilities:



  • Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and Google Cloud Platform.

  • Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.

  • Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.

  • Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.

  • Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation.

  • Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected

  • This position requires the ability to work in a dynamic virtual team, working specific shifts that may include weekends to help provide 24/7 follow-the-sun support coverage.


Must Have:



  • 2+ years of relevant experience

  • Experience with ServiceNow or another IT Service Management Tool managing tickets & issues

  • Experience with JIRA, Confluence and an understanding of Agile methodology

  • Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience

  • Exposure to one of more Cloud platforms


Nice To Have:



  • Cloud certifications

  • Knowledge in containerization technologies/Kubernetes

  • Linux Administration experience

  • A combination of IAAS, SAAS, or PAAS support experience


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