Support Engineer Apply
Day To Day Responsbilities:
- Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and Google Cloud Platform.
- Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.
- Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.
- Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.
- Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation.
- Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected
- This position requires the ability to work in a dynamic virtual team, working specific shifts that may include weekends to help provide 24/7 follow-the-sun support coverage.
Must Have:
- 2+ years of relevant experience
- Experience with ServiceNow or another IT Service Management Tool managing tickets & issues
- Experience with JIRA, Confluence and an understanding of Agile methodology
- Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience
- Exposure to one of more Cloud platforms
Nice To Have:
- Cloud certifications
- Knowledge in containerization technologies/Kubernetes
- Linux Administration experience
- A combination of IAAS, SAAS, or PAAS support experience
