Support Engineer II - Vernon

Support Engineer II

Vernon, CT (mix of in-office, on-site, and remote after a warmup period)

Network Mountain is running a search for our client, a security integrator serving multiple large clients with large, complex camera and access control footprint, where one account alone runs thousands of cameras. We're looking for a Support Engineer II who lives at the server and network level and can be trained up on access control, not someone who only knows the application surface.

What You Get to Do

Load and configure software on virtual machines and own deployments end to end

Troubleshoot and diagnose server, software, and application issues in a reactive, fast-turnaround role

Dig into Windows Server, SQL, and application logs to find root cause

Support a large hospital-system customer with a sizable camera and access-control footprint

Handle basic server hardware when needed, including replacing a hard drive or wiping and reinstalling Windows

Learn and support access-control platforms (Avigilon, Milestone, Lenel, C-Cure)

Travel to sites when on-site work is required, working mostly independently and occasionally with a team

What You Have Already Done

Administered Windows Server environments and worked server-side, not just at the desktop

Written and worked with SQL, and leaned on strong database knowledge day to day

Troubleshot networking issues as a core part of the job, networking here is paramount

Deployed and configured software on virtual machines and diagnosed application problems from the logs

Replaced server hardware and rebuilt machines when needed

Worked in a security integrator environment (a strong plus) or with Avigilon, Milestone, Lenel, or C-Cure (a strong plus)

Held roles long enough to show stability, military background is a plus

Why You Would Do It

Compensation is $75,000 to $100,000, depending on experience, plus a company vehicle or vehicle allowance, cell phone, and laptop. You'd report to the GM of CT and work out of a smaller office with a tight team, supporting a clientele with real technical depth. If you've been the IT and server person everyone leans on but want a role where that server and network skill set is the center of the job, this is that role. The expectation here is that you diagnose fast, handle server work independently, and take issues to resolution without being managed through them.