Position Details
Support Technician Apply
Onsite Daily in Austin TX
I. DESCRIPTION OF SERVICES
Texas Division of Emergency Management (TDEM) requires the services of 2 Support Technician 1, hereafter referred to as Candidate(s), who meets the general qualifications of Support Technician 1, Technical Services, Help Desk and Operations and the specifications outlined in this document for the TDEM.
All work products resulting from the project shall be considered "works made for hire" and are the property of the TDEM and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. TDEM will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
Support staff to help augment agency employees at TDEM's IT Help Service Desk.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
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| Years | Required/Preferred | Experience |
| 1 | Required | Experience in help desk support. Understanding of ITSM practices & working knowledge of help desk software/databases/remote control. Receive calls/inquiries, provide support, document incidents/remedies. Translate tech knowledge into actionable direction |
