Switchboard Operator/ReceptionistThe Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of State Training School (STS) is seeking a Switchboard Operator/Receptionist to join our team! This is a full-time position scheduled Friday - Monday, 11:00 a.m. - 9:00 p.m. This position may be offered occasional overtime. The Switchboard Operator/Receptionist has no direct contact with students. The basic function of this position is to operate as the complete communication command post for security, movement, emergencies, and visitors. This position responds to all calls for assistance by relaying the appropriate information in a timely fashion and answering all incoming phone calls. In addition, the Switchboard Operator/Receptionist will direct traffic and visitors to their desired locations. Appropriate candidates are reliable, can multitask under pressure, are able to maintain composure, and can effectively prioritize calls and actions. Excellent candidates also have working knowledge of Microsoft Office applications.Job functions include:Answering phone calls and relaying the caller to an appropriate source.Documenting movement of students and staff on or off grounds.Documenting visitors.Documenting emergency responses.Being the central communications operator for the entire operation at the State Training School.Contacting law enforcement as appropriate.Filing documents.Assisting in mission-critical responses and coordinating as a focal point of operations.Logging and distributing emergency response supplies.Applicants will be required to complete a background check to be considered for this position. STS offers a holistic social, behavioral, psychiatric, academic, and vocational program that utilizes evidence-based practices to provide a secure setting, rooted in treatment, for males ages 12 to 18 years old who have been adjudicated delinquent. STS provides individualized treatment plans and offers comprehensive education with the goal of successfully transitioning young men back into the community.If you enjoy rewarding yet challenging work and helping young men find stability in their lives and security in their future, this is the right job for you. Your work at STS has the potential to help pull these young men together and change their futures.Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.Benefits of joining STS include:Health, dental, and vision coveragePaid time off, including vacation, sick leave, and paid holidaysRetirement plansFlexible spending accountsInsurance coverageEmployee assistance programEmployee discount programsFree on-campus workout facilitiesEldora highlights:STS is located in Eldora, a quaint community with a population of approximately 2,800 residents, located in north central Iowa.Eldora is an Iowa River Greenbelt Community and the Iowa River Greenbelt Scenic Drive winds through a picturesque landscape of valleys, woods, and streams.With easy access to the Iowa River and Pine Lake, outdoor enthusiasts will enjoy hiking, kayaking, canoeing, hunting, and fishing, as well as the many educational opportunities, cultural activities, and entertainment events nearby, including a picturesque 9-hole golf course surrounded by Pine Lake State Park.Eldora is 45 minutes away from Ames and Cedar Falls, 30 minutes from Marshalltown, and only 20 minutes from Iowa Falls. Des Moines, Iowa's capital, is just 1 hour and 15 minutes away.Ames, Iowa is the home of Iowa State University, featuring one of the nation's premier Engineering schools and leading Veterinary and Agricultural programs.Cedar Falls is the home of the University of Northern Iowa.Iowa Falls is the home of Ellsworth Community College.Des Moines has one of the nation's finest State Fairs and is home to the Iowa Cubs, Casey's Center (host site of NCAA Basketball, premier concerts), and Lauridsen Skatepark, the nation's largest skatepark.The State of Iowa is an EEO/AA Employer HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities, and veterans are encouraged to apply (Hearing and Speech Impaired Relay Iowa 1-800-735-2942 TDD).E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit qualification requirements: No specific education or work experience required.Additional qualification requirements: Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.Why choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our robust benefits package includes:Competitive compensationHealth and wellness plansRetirement planningPaid time offProfessional developmentEmployee assistance programDiversity and inclusionJoin us - elevate your career: Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!