Position: System Admin III

Location: Temple Terrace, FL & Alpharetta, GA (Hybrid)

Duration: 12+ months

Job Description:

This role is not a Salesforce Administrator or Salesforce Developer role. It is to administer applications tightly integrated with Salesforce so knowledge of Salesforce is essential.

Technical Subject Matter Expert

• Apply subject matter expertise in order to guide business stakeholders through highly technical elements of the sales/support processes. Typical areas of challenge are complex product configurations, defects arising from the CRM consolidation and 1ERP workstreams that require workarounds or escalation, address validations, and VES approvals.

Sales Ops Technical Consulting

• Translation of Sales requests into the appropriate technical funnels with the appropriate level of documentation. Conversion of these requests into complete user stories, and business consulting on ideal next steps.

System Administration, Licensing, & Documentation

• Routine modifications of system architecture, and general governance of all Sales Operations and Sales technologies. Fulfilling license requirements for Sales and maintaining license counts.

Need someone that can help administer these applications:

• Gainsight - Highly preferred
• Gong
• Ambition
• Salesloft
• LeanData
• Reprise
• Valuecore
• Conga
• Plauti
• Zencraft
• DocuSign
• NICE CXone
• NICE Nexidia
• And maybe other applications that are may be integrated with Salesforce.

Responsibilities:

• Diagnose hardware and software problems, and replace defective components.
• Perform data backups and disaster recovery operations.
• Install, maintain and administer computer networks and computer hardware, systems software, applications software, and all configurations.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Monitor the performance of computer systems and networks.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Ensure network performance.
• Add and remove network access.
• Maintain an inventory of parts for repair needs.

Basic Qualifications:

• Strong technical acumen and experience architecting Sales Enablement and Customer Success tools and systems.
• Strong knowledge of industry trends for sales tools and database strategies.
• Ability to quickly identify root causes of problems and act on those problems in an effective and complete manner.
• General Knowledge of Google Suite (Sheets, Docs, & Slides), mandatory experience with Salesforce as a user, admin experience desirable.
• Need to be inquisitive and constantly wondering how we can make the sales cycle faster, more effective, and/or easier to complete.
• Must be able to work autonomously and make large business impacting decisions confidently. Subject matter expertise in a large variety of additional software applications as well as the business acumen required to apply them to business problems.

Preferred Qualifications:

• Familiarity with the Agile framework.
• Overall understanding of SaaS business processes and experience in implementing solutions to gaps from a technical and/or project management perspective.
• This role Interacts regularly with Sales and Customer Success Directors, Associate Directors, and Enablement & Operations Leaders. Also interacts regularly with Marketing, Strategy, Legal, Finance, IT, Business Intelligence, Program Management and Sales Compensation leadership.
• Ability to see the big picture and potential risks of interaction between systems.
• Education: Bachelor's Degree Preferred
• Certifications: Salesforce Administrator or better desired