Job description:

This position will implement and help manage our Enterprise monitoring strategy for Observability and Event management. We will also build and integrate best-of-breed observability & predictive platforms to support the AIOps long-term strategy. The ideal candidate will have knowledge of on-premises standard infrastructure components, multi-cloud platforms with a focus on monitoring & observability tools, in correlation with event management.

- Working with engineers and analysts responsible for monitoring and troubleshooting NextEra Energy platforms and services' performance, availability, and reliability.

- Developing and implementing a comprehensive monitoring strategy covering all observability aspects, including metrics, logs, traces, alerts, dashboards, and reports.

- Collaborating with other IT teams and business partners to ensure alignment of monitoring objectives, requirements, and best practices across the enterprise.

- Establishing and maintaining service level agreements (SLAs) and key performance indicators (KPIs) to monitor and report NextEra Energy performance and quality.

- Providing guidance and support to stakeholders and end users on using and benefiting from the monitoring capabilities and insights.

- Manage the monitoring and automation tool roadmap and propose and develop innovative solutions based on technology strategy.

- Collaborate directly with end users, Fusion Center, production support teams, and all product stakeholders to understand business requirements, help drive alignment, and build thoughtful solutions throughout IT.