System Administrator - Epicor

Bloomingdale, IL

Full Time, Permanent & Onsite

Job Description

Key Responsibilities:

• Administer, maintain, and support Epicor ERP environments (Epicor 9, Epicor 10, and Kinetic).
• Manage system configuration, user security, roles, permissions, and licensing.
• Perform upgrades, patches, and version migrations, including support for Kinetic transition initiatives.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Support Epicor modules such as Manufacturing, Supply Chain, Finance, MRP, Purchasing, Inventory, and Production (as applicable).
• Collaborate with business users to gather requirements and translate them into system configurations or enhancements.
• Develop, maintain, and optimize BAQs, dashboards, reports, and forms.
• Manage integrations between Epicor and third-party systems (EDI, MES, WMS, CRM, etc.).
• Oversee data management, backups, disaster recovery planning, and system documentation.
• Coordinate with Epicor vendors/partners on support tickets, upgrades, and best practices.
• Provide end-user training, documentation, and Tier 2/3 support.
• Ensure system security, compliance, and audit readiness.
• Support continuous improvement initiatives and ERP roadmap planning.

Required Qualifications

• Hands-on experience administering Epicor ERP (Epicor 9 and/or Epicor 10; Kinetic strongly preferred).
• Strong understanding of Epicor architecture, application server, database, and client deployment.
• Experience with SQL Server (queries, performance troubleshooting, data validation).
• Proven experience with Epicor security, BAQs, BPMs, dashboards, and customizations.
• Experience supporting ERP upgrades and system migrations.
• Solid understanding of manufacturing and/or distribution business processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with both technical and non-technical stakeholders.

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