Position Details
System Administrator Apply
Position Name: Systems Administrator
Location: Chantilly/Sterling, VA
Citizenship: US Citizen
Clearance required: TS/SCI
Job Type: On-site
Location: Chantilly/Sterling, VA
Citizenship: US Citizen
Clearance required: TS/SCI
Job Type: On-site
We are seeking a System Administrator (Tier 1/2 Support) with strong Linux expertise and a passion for delivering excellent customer service. In this frontline role, you will be responsible for monitoring systems, assisting end users, and escalating issues as needed.
The ideal candidate is detail-oriented, organized, and comfortable working directly with customers to provide clear, professional, and helpful support.
As a System Administrator, you will:
The ideal candidate is detail-oriented, organized, and comfortable working directly with customers to provide clear, professional, and helpful support.
As a System Administrator, you will:
- Work with Linux systems through the command line.
- Perform scripting tasks.
- Manage environments running on AWS and Kubernetes.
- Monitor system dashboards to ensure the health and performance of mission-critical services.
- Proactively identify issues and escalate them to Tier 2 support when necessary.
This role also includes managing an equipment inventory, documenting processes, and creating FAQs and guides to assist end users. You must have a solid foundation in IT protocols and system architecture and hold a Security+ certification. Strong communication skills are essential, as you will interact with end users to diagnose issues, provide solutions, and escalate when appropriate.
This position is well-suited for a self-starter who thrives in a structured yet dynamic environment, is highly organized, and motivated to contribute to both system stability and end-user success.
Key Responsibilities
- Serve as the first line of support for end-user issues, providing articulate and professional assistance.
- Troubleshoot and resolve Tier 1 issues involving Linux systems, scripting, AWS, and Kubernetes.
- Monitor dashboards to ensure system health, escalating potential issues to Tier 2 support when required.
- Maintain accurate records of hardware and software inventory.
- Document solutions, create end-user FAQs, and contribute to the knowledge base.
- Ensure security compliance with Security+ principles and IT security best practices.
- Collaborate with internal teams to improve processes, streamline workflows, and enhance end-user satisfaction.
Required Skills & Qualifications
- Proficiency with Linux administration, including command line usage and scripting.
- Hands-on experience with AWS services and containerized environments (Kubernetes).
- Strong troubleshooting and problem-solving abilities with a focus on Tier 1 support.
- Familiarity with IT protocols, system architecture, and IT infrastructure.
- Excellent communication and interpersonal skills for customer-facing interactions.
- Ability to monitor system dashboards and identify performance or health issues.
- Strong organizational skills with attention to detail (inventory and documentation).
- Security+ certification (or equivalent) required.
- Self-starter who can work independently while contributing effectively to a team.
