Position Details
System Administrator Apply
Job Title: System Administrator
Location: Dauphin County, PA
Location: Dauphin County, PA
Skills:
The skill level of this position requires the ability to act independently, work in a team environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
List of Skills:
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365 Office products
- Excellent customer service awareness and communication skills
- Knowledge of hardware desktop, printer, scanner, video
- Knowledge of software
- Knowledge of imaging workstations using SCCM
- Excellent troubleshooting and problem-solving skills
- Ability to transport/lift boxes/equipment
- Ability to work independently and as a member of a team
- Knowledge of VPN setup, support, and install
- Able to resolve technical issues with users over the phone
- Knowledge of active directory use and privileges
- Creating/modifying resource accounts in Active Directory
- Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
- Create/Update Distribution Lists in Active Directory
- Password resets in Active Directory
- Knowledge of wireless workstation setup and support
- Ability to think and act under pressure
- Good organizational skills
- Excellent etiquette and professionalism
