Responsibilities - PC and mobile hardware and software support for factory devices, including corporate deployed IT assets at the Fargo facilities.
- Provide support for PC operating system and security patch updates/deployments for factory floor devices.
- Diagnose hardware failures or vulnerabilities and replace failed parts, replace PCs, or coordinate repairs with third-party vendors.
- Basic understanding of network infrastructure (switches, routers, cabling, architecture understanding).
- Perform basic network and server equipment installation under the direction and support from the infrastructure team.
- Assist with application/software related incidents, problems, or vulnerabilities and/or coordinate with the software provider for resolution as needed.
- Provide Root Cause Analysis on issues impacting computers on the factory floor or site-specific client/server solutions and make necessary corrections or recommendations to improve/resolve impact.
- Assist with supporting internal applications, including initial troubleshooting, ERP and other site-specific account administration, account administration in Active Directory, and other factory IT projects and initiatives as requested.
Typical Day or Week in the Role: - Typical task breakdown and rhythm: Attending discussions with local business partners, corporate IT, and collaborating with other IT on-site team members to provide status updates and determine next steps. Complete installation of site-specific software on desktops and coordinate deployment of assets to the factory floor work centers. Troubleshoot network infrastructure or desktop assets at the local facility. Work on IT projects for LAN/WAN, desktop, or audio/video improvements. Work with a production supervisor or office worker to remediate a client/server technical issue.
Candidate Requirements: - Years of experience required: Minimum requirement of two to four years of professional IT experience.
- Degrees or certifications required: Minimum requirement is an associate's degree.
Technical Skills: - Required: 2-4 years of professional IT experience in each of the following: Desktop PC related hardware/software technology, Backend infrastructure (server, storage, database, network).
- Desired (Nice to have): ITSM services: Incident, Problem, Vulnerability management, including restoration of service, root cause analysis, and permanent corrective action. Administrator level access for desktop assets, LAN/WAN hardware, and IT infrastructure software for configuration.
SD-CIE-1373226b537692107cbdd4fa6f14b6a96f79a73f922c0ee75c983a9d2d8653dd
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