System Administrator

Systems AdministratorLocation: Highland Hills, OH Schedule: Monday–Friday, 40 hours/week Hours: Flexible within the client’s schedule — as early as 6:00 AM–2:30 PM or approximately 8:00 AM–5:00 PM Duration: 6-month contract + Potential: Contract opportunity supporting a growing IT environmentPosition SummaryWe are seeking a Systems Administrator to provide day-to-day technical support for approximately 2,700 users across a client environment supporting financial institutions and cryptocurrency companies. This role will focus heavily on PC configuration, connectivity, VPN support, troubleshooting, and end-user technical assistance.The ideal candidate will be comfortable working in a hands-on support environment, troubleshooting issues over the phone, and assisting users with hardware, connectivity, and system-related problems.Key ResponsibilitiesProvide technical support to approximately 2,700 end usersConfigure, prepare, and support PCs and other end-user equipmentTroubleshoot connectivity, VPN, hardware, and software issuesProvide remote and phone-based troubleshooting and technical assistanceDiagnose and resolve issues efficiently while maintaining a strong customer-service mindsetSupport day-to-day systems administration and IT operationsAssist with the company's client asset management and administrative functionsMaintain accurate asset and equipment informationWork closely with the Senior and Junior Systems Administrators on escalated technical issuesSupport a secure IT environment serving clients in the banking and cryptocurrency industriesPerform additional IT support and systems administration duties as neededEnvironmentThe company provides transaction-monitoring services for clients, primarily within the banking and cryptocurrency industries. Because of the nature of the client base, strong attention to security, connectivity, troubleshooting, and reliable IT support is important.QualificationsPrevious experience in a Systems Administrator, IT Support, Desktop Support, or similar roleExperience configuring and troubleshooting PCsStrong troubleshooting and problem-solving skillsExperience supporting VPN and network connectivity issuesComfortable providing technical support over the phoneStrong communication and customer-service skillsAbility to work independently while collaborating with a small IT teamExperience with asset management is a plusFinancial services, banking, cryptocurrency, or transaction-monitoring experience is a plusWork ScheduleThis is a 100% onsite position in Highland Hills, Ohio, Monday through Friday, approximately 40 hours per week.The schedule may begin as early as 6:00 AM, with an example schedule of 6:00 AM–2:30 PM, or may follow a more traditional 8:00 AM–5:00 PM schedule depending on business needs. PLEASE REPLY WITH AN UPDATED RESUME IF INTERESTED AND AVAILABLE IMMEDIATELY!