Job Title: System Administrator L3
Location (On-site, Remote, or Hybrid?): Raymond, OH (onsite)
Contract Duration: Conctract until 03/26/2027

Job Summary:
We are seeking a skilled and collaborative IBM ELM Application Administrator to provide administrative and technical support for the IBM Engineering Lifecycle Management (ELM) platform, including EWM, ETM, DNG, and JRS tools. The ideal candidate will have strong experience in ELM Requirements Management (DNG), excellent troubleshooting abilities, and a proactive approach to stakeholder engagement.

Daily Task Performed:
Provide daily administrative support for the IBM ELM platform.
Manage and resolve support tickets related to:
Project configuration in IBM ELM tools.
Workflow management, Requirements management.
Technical solutions aligned with best practices.
Collaborate with business groups and stakeholders to address ELM-specific queries and issues.
Assist with custom application deployments and infrastructure maintenance.
Troubleshoot and debug application issues to ensure optimal performance and reliability.

What will this person be working on
Application Lifecycle Management (ALM) end user support, focused on IBM Engineering Lifecycle Management (ELM) platform.

Position Success Criteria (Desired) - 'WANTS'
5+ years of hands-on experience administering IBM ELM applications (EWM, ETM, DNG, JRS).
Specific experience supporting ELM DNG Requirements Management is a plus.
Proven ability to troubleshoot and debug complex application issues.
Excellent communication and collaboration skills; ability to work in cross-functional and multi-site teams.
Experience working with stakeholders to provide application support and solutions.

Preferred Qualifications
Familiarity with Agile methodologies.
Understanding of DevOps practices and tools.
Experience in custom application deployment within enterprise environments.
Success Criteria
Demonstrated ability to manage and support IBM ELM tools effectively.
Proactive engagement with stakeholders to resolve issues and improve application usage.
Consistent delivery of high-quality technical solutions and support.
Strong team collaboration and communication across diverse teams and locations.