System Engineer

Thank you for your possible interest interest. Please reply for further information.Term: Full TimeLocation: German town MD, + TravelRole: Systems Engineer--EO IR Environment$: OpenVertical: EO IR Product Company-US divisionAbout the jobJob Title: Pre/Post-Sales System Engineer (EO/IR Systems)Location: Germantown, MDDepartment: Sales Engineering / Customer SuccessReports To: CEOJob Summary:We are seeking a dynamic and technically skilled System Engineer to support both pre-sales and post-sales activities for our EO/IR systems. This role bridges the gap between our sales, product, and engineering teams, ensuring customers receive expert guidance during the evaluation phase and seamless support after deployment.Job Summary:We are seeking a dynamic and technically skilled System Engineer to support both pre-sales and post-sales activities for our EO/IR systems. This role bridges the gap between our sales, product, and engineering teams, ensuring customers receive expert guidance during the evaluation phase and seamless support after deployment. A key component of this position also involves collaborating closely with partners and integrators to ensure smooth system integration and alignment with their specific operational needs.Key Responsibilities:Pre-Sales:Collaborate with sales teams to understand customer requirements and propose tailored technical solutions for EO/IR systems, including integration with other sensors and Command and Control (C2) systems.Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) engagements specific to EO/IR technologies and multi-sensor interoperability.Respond to RFPs/RFIs and assist in the creation of technical documentation and proposals, ensuring solutions align with both EO/IR and C2 system requirements.Act as a trusted advisor to prospects, addressing technical objections and providing insights into seamless sensor and C2 system integration to meet business goals.Post-Sales:Support onboarding and implementation of EO/IR solutions, ensuring successful deployment and integration.Provide technical training and documentation to customers and internal teams.Troubleshoot and resolve technical issues related to EO/IR systems, escalating to engineering when necessary.Maintain long-term customer relationships by offering ongoing technical support and identifying upsell opportunities.Qualifications:Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).3+ years in a technical pre-sales, post-sales, or systems engineering role.Strong understanding of EO/IR technologies and systems.Excellent communication and presentation skills.Ability to manage multiple projects and priorities in a fast-paced environment.Preferred Skills:Independent, responsible, proactive, and capable of leadingsystemic issuesHands-on capabilities in the field of electro-optical productsExperience with CRM and support tools (e.g., Salesforce).