Job Id: 750062

Position: ADEM AWIN System Operator

Client: AWINS

Location: Building 9501, Camp Robinson, North Little Rock, AR

Duration: 12+ Months

• Part-Time: 32 hrs per week, Tuesday through Friday, 8 hours per day.
• This is a part-time position that will support the operations of the Arkansas Wireless Information Network (AWIN).

On-Site Position at Camp Robinson.

• This position is available for extensions.
• AWIN is a statewide communications network that provides service to 38,000 first responders in the state of Arkansas representing nearly 1000 public safety agencies.
• Each county in the state participates on AWIN as well as several state and federal agencies. AWIN is managed by the Arkansas Department of Emergency Management.

Job Description

• Entering radio information into the network in order to activate the radio.
• Maintaining accurate records of user information.
• Performing defined tasks as per ADEM and AWIN processes.
• Resolving user issues by answering questions and requests when they arise.
• Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
• Maintaining client confidence and protecting operations by keeping sensitive information confidential.
• Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
• Contributing to team efforts.

Required Skills

• Strong customer service skills.
• Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals. Ability to communicate clearly via telephone and email.
• Strong attention to detail and ability to prioritize tasks.
• Excellent technical knowledge of computer systems, hardware, software, and networks.
• Strong problem-solving and troubleshooting skills.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.

Required Qualifications

• Associate or bachelor's degree (Or an equal number of years of experience) in Computer Science, Information Technology, or a related field.
• Proven experience in system support or in a similar technical support role.
• Familiarity with IT security practices and protocols.
• Excellent problem-solving and analytical abilities.
• Ability to pass a background check.
• Ability to lift 50 lbs.
• Experience as a Technical Help Desk Support Analyst