JOB TITLE: System Support Specialist (IT) DEPARTMENT: Information Technology REPORTS TO: Information Technology Supervisor FLSA STATUS: Salary-Non-Exempt DATE: 3/8/2024 COMPANY OVERVIEW: LogistiQ is a dynamic and rapidly growing conveyor system integrator dedicated to providing turn-key innovative solutions to the retail, e-commerce & distribution markets. In our 750,000 sq. ft. facility located in Port Clinton, Ohio, you will find a team of innovators dedicated to building solutions that solve our customers’ evolving needs. At LogistiQ, our core values of integrity, innovation, accountability, and collaboration are the cornerstones of our success. Integrity is at the heart of everything we do, ensuring honesty and transparency in our actions. Innovation drives us to constantly seek creative solutions and push the boundaries of what's possible. Accountability means we take responsibility for our work and uphold the highest standards. Collaboration fuels our collective strength, bringing together diverse perspectives to achieve common goals. By embracing these values, we foster a culture that not only delivers exceptional results but also makes LogistiQ a great place to work. JOB SUMMARY: LogistiQ is seeking an experienced, reliable, and motivated System Support Specialist to join our IT team. This person will provide support to computer users on their hardware and software needs and purchases, resolve PC & laptop problems, and install new equipment or software, ensuring that users can effectively and efficiently utilize their computers. Install and assist users with Office 365. This position is primarily onsite in Port Clinton with the possibility of coverage onsite in our Sandusky location as needed. ESSENTIAL DUTIES & RESPONSIBILITIES Maintains contact with internal personnel (users and other Administration Group staff) to assist with all hardware and software needs, maintenance and issues at all sites and remote field users. Maintains presence as an internal consultant to other facility in Sandusky by providing necessary information, thereby allowing them to efficiently use and maintain their systems, in support of company objectives. Maintain and monitor the Back-up Systems and Cyber Security training campaigns. Assist in the administration and documenting of all IT processes, including but not limited to, SyteLine and user accounts, etc. Responsible for Help Desk Service Requests, including but not limited to, responding, documenting, and maintaining in a timely fashion. Must possess excellent communication (oral & written) as well as people skills. Able to work efficiently and effectively in a fast-paced, deadline-driven, high-pressure environment with a high-level of customer focus. Work proactively to improve existing processes and tools. Must be able to prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures and input from various participants. Other duties as assigned. Supervisory Responsibilities None Travel Demands May require occasional travel. Qualifications & Requirements Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the General Public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Intermediate to advanced knowledge of Microsoft Suite Products including Outlook, Office, Word, Excel, and Power Point. Basic knowledge of hardware and peripheral components. Successful completion of 90-day probationary period Education & Experience Bachelor of Science degree in Information Technology or Computer Science or related field is preferred; plus 1 to 3 years of IT experience (hardware and software troubleshooting, problems resolution, and testing). Microsoft Training such as a Microsoft Certification in one of the following (MCDST, MCITP, MCSE) would be considered a plus. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. WORK ENVIRONMENT: The work environment is pleasant, temperature controlled, professional office environment in a manufacturing setting. The employee works in an office setting but does have frequent interaction with the shop floor. On the shop floor, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is mixed and the air temperature fluctuates with the seasonal weather. AAP/EEO STATEMENT: LogistiQ firmly believes in equal employment opportunity for all and the importance of each employee as an individual. It is the policy of LogistiQ that there will be no discrimination against any employee or applicant for employment based on race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. It is the policy of LogistiQ that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. A strong commitment from each employee is necessary to ensure equal employment opportunity for all. NOTE: This Job Description may be modified due to business necessity. #J-18808-Ljbffr