Systems Admin Network

Reason for position

Migration to Versa solutions in all existing and future stores

Project Description

The Senior Systems Administrator will be responsible for working on complex projects, assignments, and issues where they will determine methods and procedures needed. They will also coordinate activities of other associates from among all support teams involved, not just network, as the situation warrants. Areas of focus include relationship management, service transition, service management, service integration, and technical operations activities.

Duties/Day to Day Overview

Relationship Management

Provide inputs to production SLAs for systems of low to moderate complexity. Drive accountability for meeting SLAs.

• Review SLA compliance reports and define activity changes to adhere to SLAs in the future for low to moderately complex initiatives.
• Assist Architecture and Engineering with new security related solutions ensuring they are compatible with the company's business needs and strategic objectives.
• Work with vendors, service providers and other infrastructure teams Service Transition
• Plan and manage service readiness for new or enhanced services of low to moderately complex scope.
• Ensure that new or changed services satisfy all readiness criteria and are ready for production deployment for low to moderately complex projects.

Service Management

Plan and recommend procedures for service request management.

• Maintain incident management process and procedures and resolve complex incidents.

Design, deploy and manage SASE solutions in conjunction with Engineering and Level 2 teams.

• Review and analyze new requests, work with IT partners, Project teams, vendors, and leadership to understand requirements; Recommend solutions that integrate with the network environment using standard methods and practices.

Service Integration

• Review SLA reports and recommend service improvement opportunities.
• Make recommendations for updates to the service catalogue on IT services delivered to customers.
• Research, evaluate, develop, design and implement Versa standards following industry best practices.
• Develops and implements policies and procedures relative to dependent technologies Technical Operations
• Determine remediating actions for simple to moderately complex new events.
• Manage system health, maintenance, recovery and basic application technical tuning for established initiatives.
• Analyze performance of the network security environment, reacting to sub-optimal operational performance, and business-wide issues; Participate with the L2/L3 production support team; help identify and develop efficiency opportunities.
• Maintain network security infrastructure health monitoring, reporting and notification tools. Contribute to the optimization of monitoring for the environment.
• Maintain network security infrastructure hardware including ongoing software/firmware patches or upgrades. This includes evaluating and testing patches and new releases to ensure successful introduction to the Ross environment.
• Coordinate activities of vendors and other support teams, both internal and external, for project, maintenance, or outage activities.

Top Requirements

(Must haves)

• 6-8 years of experience in the IT field or equivalent work experience.
• 5+ or more years engineering, architecture, or operations experience delivering Versa and other firewall technologies (Panorama) solutions in a large enterprise.
• Experience providing technical support for L2/L3 and other operations teams. On-call support as required for outages, emergencies and/or escalations.
• Provided successful onsite delivery of Versa solutions for a previous firm globally.
• Experience working with Versa SSE specifically. Knowledge of other Versa technology offerings helpful.
• Senior level experience with recent versions of Versa SSE.
• Mid level experience with another firewall product such as Panorama including but not limited to proxy, DNS, IPS, etc.
• Must have hands-on experience working with current versions of Versa SSE
• Ability to create, maintain, and review Versa documentation specific for the Ross architecture and installation as well as general network documentation such as topologies, network maps, configurations and processes.
• Basic knowledge of logging technology, such as Accenture MxDR.
• Basic knowledge of CMDB and how it is used in conjunction with network equipment.

Additional Qualifications

(Nice to Haves)

Versa experience

Retail experience