Systems Administrator

Who We AreOur purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.What the Role Entails The Systems Administrator will play a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors, and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.What You Will Get to DoInstall and configure Microsoft Office 365, Microsoft Azure, Microsoft Intune, Windows 10 operating system, cloud-based applications, and other third-party softwareArrange for purchasing and supply of IT-related equipment for users across multiple sitesArrange and manage corporate mobile device plansRespond to IT support requests, prioritize needs, diagnose issues, provide a resolution, and/or escalate requestsMonitoring system updates and performing routine maintenanceContinuous self-learning of new technology is expectedDevelop and maintain local networksEnsure security and privacy of networks and computer systemsProvide orientation and guidance to users on how to operate new software and computer equipmentOrganize and schedule upgrades and maintenance without deterring others from completing their workMaintain records/logs of repairs and fixes and maintenance schedule, ZendeskIdentify computer or network equipment shortages and place ordersPerform system backups, test restorationsSupport ISO27001 policies and proceduresAdditional projects, tasks, and duties as neededRequirementsWhat You Bring to The Role5+ years of technical support experienceIn-depth understanding of computer networking, PC/Mac environments, server support, phone system administrationExperience with Microsoft Office 365, Microsoft Azure, Remote Desktop support systemsStrong communication skills with excellent customer service orientationAbility to prioritize, multi-task, and be self-motivatedAvailability for on-call support and the occasional weekend or after-hours supportAbility to maintain strict confidentiality with the security of information, operating with a high degree of professional discretionExperience with Cloud Technologies such as ShareFile, SharePoint, Intune, etc.Familiarity with windows & Linux shell commands, E.G. Ping, Tracert, NetstatExcellent diagnostic and problem-solving skillsGood knowledge of internet security and data privacy principlesDegree in Computer Science, Engineering or relevant field experience is requiredCertifications are an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)Our Ideal Candidate Will Also Possess:One of the following certifications: Cisco hardware, Exchange, or cloud environmentsWhat We OfferCloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision, and bring their best to support their customers and team.Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.Equal Employment OpportunityCloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.