Systems Administrator

The Systems Administrator manages and supports the organization's IT infrastructure, ensuring optimal performance, security, and compliance across multiple systems and environments. This role provides hands-on support for M365, Microsoft and Amazon Public Cloud, network security, endpoint management, and end-user technologies, while delivering high-quality support within defined SLAs. Candidates with prior experience in an MSP (Managed Service Provider) environment supporting multiple clients or systems concurrently are strongly preferred.Provide advanced desktop and end-user support, resolving technical issues across hardware, software, and network systemsAdminister and maintain M365, Azure, Microsoft and Amazon Public Cloud, and Entra/Intune environmentsManage and support firewall network infrastructure, including firewalls and connectivitySupport endpoint devices, printers, and AV systemsAdminister ZTNA, EDR, and AV security solutions to protect endpoints and infrastructureSupport vulnerability management processes and remediation effortsMonitor and respond to SOC (Security Operations Center) alerts and incidentsManage SFTP configurations and secure file transfer processesAdminister Access Control systems for physical/logical securityUtilize RMM tools to monitor, manage, and maintain systems across the environmentLog, track, and resolve issues through the ticketing system within SLA timeframesDevelop and maintain PowerShell scripts to automate routine tasks and improve efficiencyOversee security and compliance administration across IT systemsTrain end users in new technologies and best practicesDocument processes, incidents, and resolutionsCollaborate with cross-functional teams to implement IT projectsMonitor system performance and proactively address issuesEnsure data integrity, backups, and disaster recovery readinessMaintain up-to-date knowledge of emerging IT trends and solutionsRequired Experience/Skills3-5 years of experience in Systems Administration, with exposure to supporting multiple, diverse systems and environmentsPrior experience working in an MSP (Managed Service Provider) environment strongly preferredProficiency in desktop support and troubleshootingHands-on experience administering M365, Azure, and Entra/IntuneExperience with Fortinet network equipment and firewall managementFamiliarity with ZTNA, EDR/AV solutions, and vulnerability management practicesExposure to SOC operations and incident monitoringWorking knowledge of SFTP and secure file transfer protocolsExperience with RMM platforms and ticketing systemsProficiency in PowerShell and scripting for automationStrong background in security and compliance administrationExperience providing IT support and training to end usersAbility to meet and exceed SLA requirementsExcellent verbal and written communication skillsStrong documentation and organizational abilitiesPreferred Experience/SkillsAdvanced scripting/automation experience beyond PowerShellExposure to enterprise-level security frameworksFamiliarity with ITIL or similar service management methodologiesPrevious work in a multi-site, hybrid, or multi-client (MSP) environmentExperience with AV/conferencing system support