Systems Administrator

Location This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE. Relocation is not available for this role.Description Living in the IT department, the Systems Administrator is responsible for supporting and maintaining the organization’s core technology environment, including enterprise business systems, infrastructure, and end‑user services. This role combines systems administration and business systems support, serving as a bridge between technical operations and business needs.The Systems Administrator collaborates closely with internal stakeholders, IT team members, and external vendors to ensure systems are reliable, secure, and aligned with business processes. This position supports day‑to‑day IT operations while also contributing to system enhancements, process improvements, testing, documentation, and user adoption.Essential Duties and Responsibilities Systems Administration & IT OperationsAdminister and support Microsoft 365, Azure Active Directory, and Active Directory, including users, groups, and policiesSupport server, workstation, and cloud environments, including performance monitoring, patching, backups, and security maintenanceAssist with implementation, configuration, and support of enterprise systems such as financial, distribution, or operational platformsWork closely with network infrastructure teams to support connectivity and optimize system performancePerform system updates, patch management, and routine maintenanceAssist with backup, recovery, and disaster‑recovery proceduresIdentify, troubleshoot, and escalate system, hardware, and software issues as neededParticipate in after‑hours or on‑call support when requiredBusiness Systems Support & AnalysisPartner with stakeholders to gather and clarify system and process requirementsSupport enterprise systems through configuration, enhancements, and issue resolutionAnalyze workflows and recommend system or process improvementsServe as a liaison between business teams, IT, and external vendorsSupport data validation, reporting, and basic analysis as neededTesting, Documentation & Change SupportSupport system testing and User Acceptance Testing (UAT) for enhancements and updatesCreate and Maintain system documentation, SOPs, workflows, and user guidesAssist with training, communication, and adoption of new systems or changesAdditional ResponsibilitiesStay current on relevant technologies and best practicesRespond to and resolve support requests via the Zendesk ticketing platformFollow established service levels, documentation, and escalation proceduresPerform other related duties as assignedQualifications Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field (or equivalent experience).3–5 years of experience in business systems analysis, system administration, or related roles.Strong understanding of enterprise systems (e.g., financial, distribution, or CRM platforms).Experience with learning management systems, financial systems and supply chain systems is a plusWorking knowledge of:Microsoft Windows client and server operating systemsMicrosoft 365, Azure, Active Directory, and Group PolicyStrong analytical, troubleshooting, and problem‑solving skillsAbility to learn and apply new technologies in a changing environmentStrong communication skills and ability to work with both technical and non‑technical stakeholdersAbility to manage shifting priorities and work independently or as part of a teamAbility to respond to after‑hours support needs and participate in on‑call rotationAbility to travel up to 20% to local or regional sites as neededDisclaimer The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.