Position Details
Systems Analyst Apply
Role/Title: Systems Analyst
Hybrid, Atlanta, Georgia
Agency Interview Type: Either Web Cam or In Person
*NOTE: This role may lead to a full-time offer.
The candidate must be local to Atlanta and be able to come to the office at 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 on a daily basis. Do you accept this requirement?
General Description
Helpdesk Analyst - Hands on computer technical support for our internal users.
Job Description
Agency: Dept. of Administrative Services
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
outside of SLAs until resolved.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or
installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or
installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve
problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to third party support vendors for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications
3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Outlook, MS Office, Win 10, Active Directory, COTS applications.
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.
Skills Matrix
Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc Required 3 Years
Using and monitoring helpdesk ticket systems. Required 3 Years
Hardware setup and software installation. Required 3 Years
Active Directory Support Required 3 Years
Any computer certifications would be an asset Desired 1 Years
yes
Send Us Your Feedback
Sign In
Please check your email. We have sent you a password reset link. This link will expire in one hour.
Please input your account's email
Apply to this Job
Already have account? Login here
Find Your Next Job In A Snap!
We help you find the best Jobs, Employers and Career Advice.
Upload your resume for a free professional assessment
Loading, Please wait..!!
Send this job to my email
Please wait..!!