At Canus Tech, we specialize in providing cutting-edge technology solutions and consulting services across various industries. As part of our growing team, we are seeking a talented and motivated Systems Analyst to join us and contribute to the development and enhancement of ServiceNow applications and modules.

This role is ideal for a systems analyst looking to advance their career by working on enterprise-level implementations and solutions.

• Assist in the design and configuration of applications and modules on the ServiceNow platform.

• Customize and configure forms, fields, workflows, and business rules.

• Perform testing to ensure functionality, performance, and scalability of ServiceNow applications.

  • Conduct regression, functional, and integration testing.

  • Create and maintain detailed test cases.

• Report, track, and manage issues or defects using ServiceNow or other QA tools.

• Collaborate with business and QA teams to resolve issues and ensure quality deliverables.

• Assist in building and automating workflows using tools like Flow Designer and Workflow Editor.

• Develop and configure catalog items, record producers, and service requests.

• Analyze business needs and translate them into functional requirements for solution teams.

• Provide recommendations for system improvements, performance optimizations, and best practices.

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 3+ years of experience as a Systems Analyst or similar role.

• Strong working knowledge of the ServiceNow platform (e.g., ITSM, Service Portal, Flow Designer).

• Experience with testing methodologies, creating test cases, and performing QA testing.

• Familiarity with ServiceNow modules such as Incident Management, Change Management, and Service Catalog.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and collaboration skills to work with cross-functional teams.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Competitive compensation and comprehensive benefits package.

• Collaborative and inclusive work environment that values innovation and talent.

• Exposure to cutting-edge ServiceNow projects and enterprise-level solutions.