T2 Support Technician | Houston, TX Apply
A global infrastructure solutions company in the Houston, TX area is seeking an onsite Support Technician to join their team.
You will join an existing team that supports and maintains information technologies and processes to meet the needs of customers on-site. The position provides support to end-users on a variety of software and technical related issues and escalate support requests as necessary.
They are ideally looking for candidates with at least two years of hands-on experience in the support of multi-user hybrid Windows/Mac environment, support of workstations, mobile, and remote environments, troubleshooting hardware and software issues, working through the service desk process flow including incident, request, and problem escalation and follow through, assisting in maintenance of Active Directory, WSUS, CRM, CMDB, Call Systems and other tools regularly used by the Service Desk and network and system operations team, and provide A/V support for conference rooms. This role will involve collaboration with other teams and supporting needs for the Network & Systems Operations team.
This is a contract to hire position onsite in Houston, TX Desired Skills & Experience
You will join an existing team that supports and maintains information technologies and processes to meet the needs of customers on-site. The position provides support to end-users on a variety of software and technical related issues and escalate support requests as necessary.
They are ideally looking for candidates with at least two years of hands-on experience in the support of multi-user hybrid Windows/Mac environment, support of workstations, mobile, and remote environments, troubleshooting hardware and software issues, working through the service desk process flow including incident, request, and problem escalation and follow through, assisting in maintenance of Active Directory, WSUS, CRM, CMDB, Call Systems and other tools regularly used by the Service Desk and network and system operations team, and provide A/V support for conference rooms. This role will involve collaboration with other teams and supporting needs for the Network & Systems Operations team.
This is a contract to hire position onsite in Houston, TX Desired Skills & Experience
- High School Diploma/GED
- At least two years of hands-on experience in the support of multi-user hybrid windows/Mac environments
- Working knowledge of common software and OS packages including Office365, Windows 7-10, and MacOS
- Working knowledge of ITIL-based ticketing systems
- Experience with Active Directory
- Basic network understanding and concepts/troubleshooting
- A/V equipment setup and support
- Ability to research hardware and software issues
- Excellent verbal, written, interpersonal skills, and customer service skills
- Ability to multi-task in a fast-paced environment
- White glove, executive support, or client facing experience is a big plus.
