Tax Operations Analyst

Tax Operations Analyst Notice Ninja, Inc. Location Tampa, FL  Compensation $70,000 - $85,000 base salary + benefits Reports To Chief Operating OfficerAbout Notice NinjaNotice Ninja is the leading platform for tax notice management and compliance workflow automation. We help Fortune 500 companies, private equity firms, payroll providers, and corporate tax departments centralize, manage, and resolve tax notices more efficiently through technology, automation, and best-practice workflows.As we continue to expand within enterprise tax organizations, we are seeking a Tax Analyst who can serve as both an operational expert and trusted client partner.Position OverviewThe Tax Analyst will play a critical role in supporting enterprise tax clients by managing notice workflows, monitoring compliance activities, analyzing operational performance, and identifying opportunities for process improvement. This role combines tax operations, client service, workflow management, and technology adoption.The ideal candidate has experience with tax notices, tax operations, corporate tax, compliance processes, or tax technology platforms and enjoys working directly with clients to solve problems and improve efficiency.Key ResponsibilitiesClient Operations & Notice ManagementReview and manage incoming tax notices and related workflow activities.Identify and resolve notice routing issues, misassignments, and workflow exceptions.Monitor open tasks and ensure timely progression toward resolution.Track service level agreement (SLA) compliance and escalate high-priority items.Support notice intake validation and exception management.Client Relationship ManagementServe as a day-to-day contact for assigned enterprise tax clients.Participate in recurring client meetings and operational reviews.Provide best-practice guidance on notice management processes.Help clients optimize system usage and workflow adoption.Maintain strong relationships with tax managers, directors, and operational stakeholders.Workflow Analysis & Process ImprovementAnalyze workflow aging, task backlogs, and operational bottlenecks.Identify opportunities for automation and process improvement.Recommend workflow enhancements that improve efficiency and visibility.Assist with configuration reviews and governance controls.Reporting & Data AnalysisPrepare operational reports and client review materials.Analyze trends in notice volume, assignment distribution, and task completion.Track key performance indicators and adoption metrics.Present findings and recommendations to clients and internal leadership.User Administration & System SupportAssist with user setup, group management, and access reviews.Validate role-based permissions and assignment structures.Support onboarding, training, and user adoption initiatives.Document client requirements, process changes, and operational procedures.Cross-Functional Collaboration\Partner with Client Success, Product, Engineering, and Operations teams.Provide feedback on product enhancements and workflow improvements.Assist with testing and validation of new platform functionality.Contribute to the development of standard operating procedures and best practices.QualificationsRequiredBachelor's degree in Accounting, Finance, Tax, Business Administration, or related field.2-5 years of experience in tax operations, corporate tax, tax compliance, accounting operations, or related fields.Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Ability to manage multiple priorities in a fast-paced environment.Experience working directly with clients or stakeholders.PreferredExperience with tax notices, corporate tax, state and local tax, or compliance workflows.Experience supporting enterprise clients.Familiarity with SaaS platforms or tax technology solutions.Experience with workflow management, reporting, or process optimization.Knowledge of service-level agreements (SLAs) and operational metrics.What Success Looks LikeWithin your first year, you will:Become a trusted advisor for assigned client accounts.Help clients improve notice resolution efficiency and workflow adoption.Identify meaningful process improvements and automation opportunities.Deliver actionable reporting and operational insights.Contribute to exceptional client satisfaction and retention.Compensation & BenefitsCompensationBase salary: $70,000 - $85,000.Performance-based bonus opportunities.ESOP, Employee Option Grants BenefitsMedical, dental, and vision insurance.401(k) Paid time off and company holidays.Hybrid work environment.Professional development opportunities.Career growth in a fast-growing SaaS company.Why Join Notice Ninja?Work directly with Fortune 500 tax organizations and industry-leading clients.Help transform how companies manage tax notice compliance.Join a rapidly growing technology company at the intersection of tax and AI.Gain exposure to enterprise tax operations, compliance technology, automation, and client strategy.Make a measurable impact on both product innovation and client success.Notice Ninja is an Equal Opportunity Employer and values diversity at all levels of the organization.