We are currently looking for a Help Desk Support Lead. We have one open position. Please apply and we can discuss! Location: On-site, Andover, MA Salary: $30–$33/hour Benefits: Full benefits Type: Contract Funding Round: N/A Sponsorship Available: No Most Important 7+ years’ experience in help desk support with Mac and Windows environments Core tech stack: Active Directory, Office 365, AWS, OKTA (or similar), Apple Business Manager, JAMF Good technical background with the ability to lead and train others Qualifications Advanced experience with Incident Management and ITSM platforms Proficiency in PowerShell and system management tools (e.g., SCCM/SMS) Expertise in Microsoft and Apple hardware/software environments Experience with disk imaging and deployment tools Excellent communication, documentation, and customer service skills Strong troubleshooting, problem-solving, and task prioritization abilities Capable of lifting and handling IT equipment (PCs, servers, peripherals) Preferred (optional) Additional IT certifications (e.g., Apple, Microsoft, AWS) Responsibilities Provide end-user support via calls, emails, and walk-ups for both Mac and Windows systems Troubleshoot and resolve software and hardware issues Build and deploy new system images Manage and close incidents in the ITSM/ticketing system Perform installs, moves, adds, and changes (IMAC) Diagnose and resolve OS configuration issues Reinstall and configure software, drivers, and add-ins Support additional onsite IT technical needs If the above seems like a fit, then apply!! CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr